Academy Experience Manager

Academy Experience Manager Santee Music Academy - 4.0 Santee, CA Job Details Part-time | Full-time From $50,000 a year 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Qualifications Phone communication Greeting customers Mid-level Customer inquiry handling Administrative experience High school diploma or GED Inside sales Office management Appointment scheduling Full Job Description Academy Experience Manager Santee Music Academy | Santee, CA | Full Time This isn't a receptionist job. It's a starring role. You'll be the face of one of San Diego County's most beloved music schools. The first voice families hear. The first smile they see. The reason they feel like they're somewhere special the moment they walk through the door. We don't just teach music here. We create an experience. Families choose us because this place feels different. Warmer. More alive. More like somewhere they actually want to be. That feeling starts with you. Who We Are Santee Music Academy is part of Southern California Music Academy, San Diego's largest privately owned music academy. We serve hundreds of families every single week across two locations. We've built something rare here. A school that families rave about. A culture that staff actually love being part of. A community that keeps growing because of the care we pour into every single interaction. The front desk isn't a support function. It's the heartbeat of everything. What This Role Pays and Offers $50,000 annual salary Performance based bonuses that reward you for doing great work 80 hours of paid time off per year Medical, dental, vision, and life insurance after 90 days 401(k) with employer match after 6 months A real growth path with more responsibility, higher pay, and more PTO tied directly to your performance A warm, team first culture at a locally owned school that is making a genuine difference in this community Your Schedule Tuesday though Thursday 12:30 PM to 9 PM Friday 11:30 AM to 7:30 PM Saturday 9 AM to 5 PM This schedule is built around the hours that matter most to families. Afternoons. Evenings. The moments when students arrive excited and parents need someone who's on . What You'll Own You'll run the front office like it's yours, because in a lot of ways, it is. You'll welcome every family like they're the most important people in the building. You'll guide new students through enrollment with warmth and confidence. You'll follow up with leads, turn curious inquiries into enrollments, and handle scheduling, billing, and account questions with accuracy and care. You'll coordinate with instructors and leadership. You'll solve problems before they become issues. You'll help set the standard for what an extraordinary experience looks and feels like here. This is not a role for someone who waits to be told what to do. This is a role for someone who sees what needs to happen and makes it happen. Who We're Looking For You're warm. Genuinely warm. Not customer service warm. Real people person warm. You're sharp, organized, and your follow through is immaculate. You're confident on the phone and comfortable guiding families through enrollment without flinching. You stay calm when it gets busy. You bring energy that lifts the room. You don't need a music background. You need great instincts with people, a high standard for the details, and a real desire to be part of something that matters. Bonus Experience That Helps Front desk or office management. Hospitality, salon, medical, dental, or retail. High volume customer service. Phone sales or appointment setting. Requirements High school diploma or equivalent. One to three years in a customer facing or office role preferred. Reliable transportation with the ability to travel occasionally between locations. Ability to pass a background check. Here's the truth. If you want to clock in, keep your head down, and go home without making an impact... this isn't for you. But if you want to walk into work every day knowing that what you do matters, that your energy shapes how hundreds of families feel about this place, we built this role for you. This is a school people love. They tell their friends. They stay for years. They tear up at recitals. You'll be a big reason why.

Start date:

Immediate. Apply on Indeed and attach your resume. No phone calls or walk ins please.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): What specifically about this role caught your attention? What made you apply? In one to three sentences, describe your customer service style. How do people typically experience you? Tell us about a time a customer or family was frustrated or upset. What happened and how did you handle it? This role requires availability Tuesday through Thursday 12:30pm to 9pm, Friday 11am to 7:30pm and Saturdays from 9am to 5pm. Can you commit to this schedule consistently?

Work Location:

In person