Front Desk Receptionist - Eye Care

JOB SUMMARY

With over 40 years of experience, our practice has an excellent reputation and has been the leader and the top-rated eye care office in the bay area in the field of comprehensive vision care, myopia control, and dry eye disease. We are seeking a dedicated and detail-oriented Front Desk Associate to join our team. In this role, you will play a crucial part in providing exceptional patient care and supporting the optometric practice. As a Front Desk Associate, you will assist in various clinical and administrative tasks including assisting patients during the check in process, payment collection, data collection, check out process, and ensuring a smooth and efficient workflow within the office.

EDUCATION AND EXPERIENCE

HIGH

SCHOOL DIPLOMA OR EQUIVALENT. TWO YEARS' MINIMUM EXPERIENCE IN CUSTOMER SERVICE. ESSENTIAL SKILLS AND ABILITIES

Excellent organizational skills with attention to detail to maintain accurate records. Ability to work collaboratively within a team while also being self-motivated. Strong reliability and a track record of punctuality. Proficiency with typing, Microsoft Office, and general computer skills. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Multitasking and time-management skills, with the ability to prioritize tasks Experience as a receptionist in an optometry office is a plus but not required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Greet patients and visitors professionally, ensuring a positive first impression of the practice Schedule and confirm appointments, managing the calendar effectively to optimize patient flow. Perform clerical duties such as scanning, data entry, etc. Collects accurate demographics and insurance eligibility information. Registers new and established patients according to expected workflows. Captures and updates insurance information in the patient's record. Completes enrollment and necessary forms for financial programs. Completes necessary clinical forms required for patient visit. Ensures forms and insurance cards/eligibility are scanned and indexed appropriately and timely. Ensure confidentiality and compliance with company policies regarding sensitive information.

SENSORY, MOTOR REQUIREMENTS

Extensive use of computers. Ability to hear and speak clearly. Free to move about offices, practice locations. Able to sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.