Front Desk Receptionist Inverness Medical Group Centennial, CO Job Details Full-time $22 - $24 an hour 13 hours ago Benefits 401(k) Paid time off 401(k) matching Employee discount Referral program Qualifications Availity Teamwork Health insurance co-pays Medical documentation Medical scheduling Administrative experience Organizational skills Patient collections management Full Job Description Overview Front Desk / Medical Receptionist - Inverness Medical Group Join the team at Inverness Medical Group, a growing integrative adult primary care located in the Inverness area of Englewood/Centennial, Colorado. We are committed to providing high-quality, patient-centered healthcare with a focus on preventive medicine, chronic disease management, wellness, and personalized care. As a Front Desk / Medical Receptionist, you will be an important part of the patient experience and the day-to-day operations of our practice. This position serves as a primary point of contact for patients and works closely with providers and clinical staff to keep the office running efficiently. Position Summary The Front Desk / Medical Receptionist is responsible for patient communication, scheduling, insurance verification, prior authorizations, payment collection, and general administrative support. The ideal candidate is friendly, organized, comfortable working independently, and able to manage multiple responsibilities in a busy medical office. Strong communication skills and attention to detail are essential. Experience with Availity and collecting copays/coinsurance is required. Responsibilities Answer incoming phone calls promptly and professionally and assist patients with questions regarding appointments, services, office policies, insurance, billing, and other non-clinical concerns. Schedule, reschedule, and cancel appointments while helping maintain efficient provider schedules and patient flow. Check patients in and out and ensure demographic, contact, and insurance information is accurate and current. Verify insurance eligibility and benefits, including copays, deductibles, coinsurance, and coverage requirements. Complete and follow up on prior authorizations for medications, imaging, procedures, and other services as needed. Collect copays, deductibles, self-pay charges, outstanding balances, and other patient payments. Clearly communicate patient financial responsibility and office payment policies. Answer patient questions within the scope of the front desk role and appropriately route clinical questions to providers or clinical staff. Monitor and respond to patient phone calls, portal messages, and administrative requests in a timely manner. Assist with referrals, medical records requests, forms, insurance documentation, and coordination with outside healthcare offices. Support new patient registration and ensure required paperwork and insurance information are completed before appointments. Maintain accurate documentation within the electronic health record (EHR/EMR). Communicate effectively with providers and clinical staff regarding scheduling, insurance, authorizations, and patient needs. Maintain patient confidentiality and follow HIPAA requirements at all times. Provide a welcoming, professional, and helpful experience for every patient. Qualifications Previous medical front desk, medical receptionist, or healthcare administrative experience preferred. Experience with insurance eligibility and benefits verification strongly preferred. Experience completing medication and medical prior authorizations preferred. Familiarity with commercial health insurance plans, copays, deductibles, coinsurance, and patient financial responsibility preferred. Experience with electronic health record (EHR/EMR) systems preferred. Strong phone and customer service skills. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Comfortable handling multiple phone calls, messages, scheduling requests, and administrative responsibilities throughout the day. Ability to work independently, prioritize tasks, and follow through on outstanding items. Professional, dependable, and patient-focused attitude. Why Join Inverness Medical Group? Work in a modern, patient-focused medical practice. Be part of a small, collaborative team where your role directly impacts the patient experience. Develop experience in primary care, women's health, preventive medicine, and specialty healthcare services. Opportunity to expand your knowledge of medical insurance, prior authorizations, benefits verification, scheduling, and healthcare administration. Supportive work environment that values professionalism, reliability, teamwork, and excellent patient service. At Inverness Medical Group, we believe the patient experience begins before the patient ever enters an exam room. Our front desk team plays an essential role in making healthcare accessible, organized, and easy to navigate. If you are friendly, dependable, detail-oriented, and enjoy helping patients, we encourage you to apply.

Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off Referral program Application Question(s): This position does not provide health insurance benefits. Do you require employer sponsored health insurance coverage? Do you have experience using Availity for copays and coinsurance? Are you able to reliably work monday-friday 8:45am-5pm?

Experience:

medical receptionist: 1 year (Required)

Work Location:

In person