Responsibilities:

Serve as the first point of contact by answering incoming calls, routing inquiries to the appropriate team members, and taking clear, accurate messages.
Welcome visitors and clients in a courteous manner, guide them through sign-in procedures, and alert staff promptly when guests arrive.
Coordinate calendars and appointment schedules for clients and internal personnel, helping prevent conflicts and improve daily workflow.
Complete administrative support tasks such as copying, scanning, filing, and preparing documents for distribution.
Maintain an orderly reception area and monitor office supply levels to ensure the front desk remains fully stocked and presentable.
Support case coordination activities by organizing records, entering information accurately, and maintaining both paper and electronic files.
Respond to routine client questions with care and direct more complex concerns to the appropriate staff members.
Send reminders, notices, and other client-facing communications as needed while helping create a positive office experience.
Protect confidential client and organizational information and keep front desk records and databases current and well organized.

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