Position Overview:

We are currently seeking a dependable and customer-focused Receptionist to join our team. This position serves as the first point of contact for customers, vendors, law enforcement personnel, and other visitors, both in person and over the phone. The ideal candidate will have excellent communication and customer service skills, be comfortable working in a busy office environment, and be able to manage multiple tasks while maintaining a professional and welcoming attitude.

Key Responsibilities:

Greet customers, vendors, law enforcement personnel, and other visitors in a friendly and professional manner Answer incoming phone calls, provide general information, take messages, and direct calls to the appropriate person or department Respond to general customer questions regarding vehicles, office procedures, payments, and required documentation Assist customers with vehicle releases and ensure necessary identification and paperwork are provided Accept and process cash and credit card payments and provide receipts Maintain an organized and professional front desk and reception area Perform general clerical duties, including filing, scanning, copying, data entry, and document organization Monitor and respond to general office emails and correspondence Enter and update customer and vehicle information in company systems Communicate with dispatchers, drivers, and office personnel as needed Receive and distribute mail, packages, paperwork, and other correspondence

Qualifications:

Minimum 2 years of experience in a receptionist, customer service, or administrative role Strong attention to detail and organizational ability Basic proficiency with office technology software Excellent verbal communication, organization, and customer service skills Ability to remain calm under pressure and manage high call volumes Comfortable handling cash, credit card transactions, and maintaining transaction logs Availability for evenings or weekends, as needed Bilingual (English/Spanish) preferred but not required

Preferred:

Experience in the towing, recovery, or automotive service industries

Compensation & Benefits:

Competitive hourly or salary rate based on experience Opportunities for advancement within the company Time off benefits after probationary period Health benefits available after probationary period

Pay:

$21.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person