Front Desk Associate

Front Desk Associate Background Two Rivers Public Charter School serves a diverse group of learners across three locations in Wards 5 and 6. Staff at Two Rivers create an exciting educational environment in which students and staff become a community of learners on a journey of discovery. Two Rivers uses the EL Education model, emphasizing interactive, hands-on, project-based learning. The school focuses on the whole child, recognizing the importance of character education and the social-emotional needs of children while helping them achieve academic excellence. The Two Rivers staff shares a strong belief that all children can learn and be high achievers. The curriculum at Two Rivers is rigorous, and standards-based, and provides opportunities for students to excel in all areas. An integrated arts program and a content-based Spanish program augment the school's demanding academic program. These elements come together through learning modules that allow students to incorporate and apply their classroom learning through real-world experiences. The mission of Two Rivers is to nurture a diverse group of students to become lifelong, active participants in their own education, develop a sense of self and community and become responsible and compassionate members of society. Two Rivers Public Charter School seeks an energetic, dedicated, flexible Front Desk Associate to work in our school office. The Front Desk Associate will support the Two Rivers mission by providing office support to school management and delivering high-quality customer service to colleagues, parents, and visitors. The Front Desk Associate reports directly to the Principal. This is a 12-month position which is non-exempt and therefore eligible for overtime pay under the provisions of the Fair Labor Standards Act. What educators can expect working at

Two Rivers:

A diverse and welcoming work environment Weekly professional development opportunities Take a deep dive into becoming an anti-racist organization by participating in small group training and facilitated conversations The opportunity to participate in school decisions, be creative, and be part of a mission-driven organization Staff at Two Rivers are part of an energetic and caring team devoted to creating an incredible school experience Responsibilities Reception & Facilities Serve as a welcoming, professional first contact to all individuals interacting with Two Rivers by phone, in person, and through email. Receive and distribute incoming mail and prepare outgoing student communications, including but not limited to attendance letters and summer welcome packets. Work with the Business Manager to maintain common spaces, appearance, functionality, and use. Support in implementing school events, including but not limited to greeting guests and event coordination. Student Administration and Support Provide direct support to the Registrar to: Monitor and record school attendance and punctuality, to include but not limited to retrieving and documenting absence notes and recording tardiness and early dismissals; and Responding to daily emails, updating student attendance records, and notifying staff of student attendance status. Track and monitor that school enrollment information and paperwork is accurately entered into the Student Information System and filed for all enrolled students; and Ensure all enrollment documents meet state and federal compliance guidelines and requirements. Support implementing the food services program, including ensuring daily point of service is completed. Perform data entry duties to assist with compliance, including coordinating with the Data Manager that all attendance records are complete and accurate. Process and issue student transportation cards Perform minimal nursing responsibilities, tending to basic medical needs and administering medication, including maintaining active medication administration and first aid/CPR certifications. Business Operations Work with campus Business Manager to order and inventory office supplies, curricula materials, and equipment, including but not limited to tracking and delivering orders received and keeping common materials in stock. Work with the Business Program Associate and Director of Finance & Grants to process and track incoming payments and donations and assist with accounts receivable procedures, including uniform sales. Other Professional Responsibilities All full-time employees are expected to work a 40-hour work week. 12-month exempt employees must begin their day no later than 9:00 am and must end their day no later than 6:00 pm unless otherwise approved by the direct supervisor as required by the School's operational needs. 12-month employees should operate with a standard schedule that is approved by the direct supervisor and ensures teams meet all operational and coverage needs, which includes events such as after-school events and activities. School-based leadership teams must be present for arrival and dismissal. All non-exempt employees will be required to be provided a non-duty unpaid lunch. Be on time for meetings, duties, and professional development activities. Observe proper decorum, including adherence to dress codes and proper courtesies and respect in all dealings with students, parents, guardians, visitors, and fellow employees. Attend and participate in school events. Check voicemail and email daily and respond promptly to requests from parents, administrators, and colleagues. Other duties as assigned by the supervisor. Qualifications Associate's Degree is highly degree preferred, but not required Strong writing skills Previous office experience is highly desired