Receptionist

Description:

This on-site position is located in Wilmington, Delaware. Catholic Charities of the Diocese of Wilmington is seeking a receptionist who will function as the first point of contact to Catholic Charities clients requesting assistance from the Low-Income Home Energy Assistance Program. The schedule for this part-time position is Monday through Friday, 8:30 am - 4:30 pm, approximately 5 - 6 hours per day, up to 28 hours per week.

Essential Functions:

Answer and directs telephone calls, schedule appointments, mail requested applications, and refer calls to other community resources and/or programs when appropriate. Manage visitor/client in-person traffic, greet and direct visitors/clients to appropriate personnel. Determine staff availability and manage expectations of walk-in clients. Schedule appointments over the telephone or determine availability of service for walk-in clients.

Create/update client files:

collect client documents, determine completeness, request additional documents if necessary. Access LIHEAP system to determine status of applications, update system to document client contact. Support Certifiers by copying documents, pulling and/or returning and documenting files. Maintain log of daily operation.

Requirements:

Minimum Qualifications:

High School diploma and one year of experience in a customer facing role or equivalent combination of education and experience. Demonstrated ability to provide exceptional customer service including good conflict resolution and problem-solving skills in a multi-tasking environment. Demonstrated computer skills including Microsoft Office Suite and email clients. Demonstrated professional telephone manner, excellent written and verbal communication, and data-entry skills. Ability to work well independently, with excellent skills in teamwork and collaboration. Ability to maintain confidential/sensitive information and data. Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds. Willingness to consent to a satisfactory criminal background check and drug screening in accordance with applicable laws. Commitment to the mission and values of Catholic Charities.

Schedule:

Day shift Monday to Friday No nights No weekends