At check in: greet patients in a friendly and professional manner while verifying contact and insurance information are up to date and recently verified in EMR
At check-out: process and collect payments, copays, and deductibles per prices/insurance eligibility, schedule future appointments, assist with referrals and Prior Authorizations as ordered by our providers
Assist patients in completing their visit forms as required
Verify insurance coverage for currently accepted plans
Answer phone calls, text messages, emails, and faxes to schedule appointments, respond to inquiries, file results, initiate Prior Auths/referalls, and prepare medical records for audits according to office policies and procedures
Maintain concise and accurate records of such payments and other important patient interactions
Handle patient concerns with empathy and professionalism
Maintain HIPAA, confidentiality, and privacy laws in all interactions
Assist with other duties as assigned

Qualifications:

Excellent communication and customer service skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and accuracy
Proficient in using computer systems and software applications
Previous experience in a similar role/in the medical field for understanding of Privacy Laws and insurances is strongly preferred but not required

Job Type:

Full-time Pay:

From $45,000.00 per year

Benefits:

401(k) Employee discount Paid time off Retirement plan

Work Location:

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