Front Desk Receptionist

Job Summary:

The Front Office Associate plays a crucial role in the daily operations of the Assisted Living Facility (ALF) by providing administrative support, managing reception duties, and ensuring a welcoming environment for residents, families, and visitors. This role requires strong organizational, communication, and customer service skills to facilitate efficient front-desk operations while maintaining compliance with state and facility policies.

Reception & Visitor Management:

Greet and assist residents, visitors, and family members. Ensure all visitors sign in and are directed to the appropriate areas. Provide general information about the facility's services, policies, and events.

Phone and Email Communication:

Answer incoming phone calls, take messages, and redirect calls to appropriate staff members. Respond to general inquiries via phone and email promptly and professionally.

Scheduling and Appointments:

Manage appointments and schedule meetings for residents with healthcare professionals, therapy services, activities and administrative staff. Maintain updated schedules for residents and staff.

Administrative Support:

Handle administrative tasks including maintaining records, filing, and updating resident information. Assist with the preparation and distribution of reports, memos, and documentation.

Mail & Package Management:

Receive, sort, and distribute incoming mail and packages. Prepare outgoing mail and coordinate deliveries as needed.

Emergency Response:

Be prepared to assist during emergency situations by notifying appropriate personnel or calling emergency services if necessary. Remain calm and professional during critical situations.

Reception Area Maintenance:

Maintain a clean, organized, and welcoming front office area. Ensure that waiting areas are stocked with current reading materials and other amenities for visitors.

Data Entry & Recordkeeping:

Accurately input and update resident data in facility management systems. Ensure confidentiality and protection of sensitive resident information. 109 N. Seminole Ave, Inverness

FL 34450

• ED calendar management and scheduling appointments.

support

Qualifications & Skills:

Education:

High school diploma or GED required; Associate's degree or relevant certification is a plus.

Experience:

1-2 years of experience in a customer service, receptionist, or administrative role, preferably in healthcare or senior living.

Skills:

○ Strong verbal and written communication skills. ○ Proficiency in Microsoft Office Suite (Word, Excel, Outlook). ○ Ability to multitask and prioritize tasks in a fast-paced environment. ○ Excellent organizational and problem-solving skills. ○ Compassionate and patient demeanor when interacting with seniors.

Additional Requirements:

○ Ability to pass a background check and drug screening. ○ Knowledge of HIPAA and ALF regulations is a plus. ○ Willingness to work flexible shifts, including weekends or holidays as needed.

Work Environment & Physical Requirements:

• Primarily office-based with occasional movement around the facility.
• Frequent interaction with residents, staff, and visitors.
• May require occasional lifting of up to 25 lbs (files, office supplies).
• Ability to handle high-stress situations professionally and calmly.

Pay:

$15.00 per hour

Work Location:

In person