Job Description Help for Job Description. Opens a new window. Become a part of our caring community The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Job As a Receptionist, you will be responsible for welcoming patients and providing administrative support within a physician practice or center.

Your responsibilities may include:

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Greeting Patients:

You will welcome patients and visitors professionally, both in person and over the phone.

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Scheduling Appointments:

You will manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.

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Patient Records:

You will maintain and update patient records, ensuring accuracy and confidentiality. You will work within Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.

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Billing and Payments:

You will help ensure patient accounts are updated accurately and may collect copayments at the time of service.

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Inquiries and Communication:

You will answer incoming calls, respond to patient inquiries, and provide general information and assistance.

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Office Management:

You will maintain a clean, organized, and well-stocked reception area, ensuring it is sanitized and equipped with necessary materials.

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Administrative Support:

You will assist with additional administrative duties as needed, such as ordering supplies, managing office inventory, and coordinating courier shipments. In this role, you will make decisions within established work expectations, quality standards, priorities, and timelines. You will work under close supervision and follow established policies, practices, and guidelines, with limited opportunity for deviation from defined procedures.