Telephone Receptionist

Telephone Receptionist Universal Arts Compounding Pharmacy - 3.1 Opa-locka, FL Job Details Full-time Up to $1 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Spanish Maintaining an organized workspace Phone communication English Windows Pharmacy technician experience Data entry Organizational skills Registered Pharmacy Technician Patient interaction Clean workspace maintenance Communication skills Technical Proficiency Entry level Client interaction via phone calls Full Job Description In this Role ,

You Are:

Consistently delivering correct phone etiquette Committed to exceptional customer service Working as part of a team for the benefit of the patient. Looking to be part of an organization where your skills are valued and may lead you to professional growth in the long term.

Responsibilities:

Ability to be on time and Answer calls every morning by 9 am (Mon.-Fri) when the pharmacy opens Answer phones, route calls, and take messages as necessary Ability to address basic patient inquiries in a positive, proactive manner Monitor/listen/take/distribute messages from the voicemail system Data Entry of Refills and other basic patient requests. Monitor the to-do-list for refills Monitor the Text Messages System for refill and other patient requests Multi-tasks in a professional, organized, and friendly mannerComplete End-Of-Day procedures for phones and pharmacy systems at your station. Maintain cleanliness and organization of receptionist desk area. Perform other duties as needed and requested to ensure the smooth operation of the office and optimal care of all patients. Other Duties of the Receptionist regarding calls/texts: Obtaining refills requests (verbal , messages left in the automated refill system or via text messaging) Tracking orders for patients using UPS, US MAIL, or Courier system Update payment information, pick-up/shipment preferences, and change of addresses Fax doctors to obtain more refills for the patient Contact customers when the prescriber provides refills they requested. Call patients/doctors if credit card information is incomplete, declined the charge, or if additional items are needed.

Job Type:

Full-time, 40 hours a week

Experience:

1 Year of Receptionist, Customer Service or Pharmacy Technician (Preferred)

QUALIFICATIONS

Registered Pharmacy Technician within the State of Florida - Active (Preferred) Proficient in the use of computer Windows-based programs Excellent communication skills and telephone etiquette Bilingual in

English and Spanish Job Type:

Full-time Pay:

Up to $1.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person