Receptionist / Client Follow-Up Specialist

Better Home Improvement is a 30+ year BBB A+ rated local company specializing in screenrooms, sunrooms, patio enclosures, siding, and windows for homeowners throughout Northeast Florida. We are looking for a highly organized, personable, and proactive Receptionist & Client Follow-Up Specialist to join our team. You will be the friendly first point of contact in our office while spending the majority of your time making outbound calls to sales appointments the team has already met with and to past customers to re-engage them and help move their projects forward. If you love talking with people, have great phone skills, and want to play a real role in helping families improve their homes, this is the perfect hybrid position for you!

Duties / Responsibilities

Make outbound calls to prospective customers from recent sales appointments and past clients to schedule follow-ups, answer questions, address concerns, and encourage them to move forward with screenroom, sunroom, siding, or window projects. Serve as the primary point of contact for customers—answering phones, responding to inquiries, providing information, and resolving concerns with exceptional service. Build and maintain strong relationships with existing and potential customers to ensure their needs are met. Support the sales team by ensuring appointments are well-documented, aligned with availability, and properly followed up in the CRM. Perform data entry for past clients and maintain accurate customer records. Actively capture 5-star Google Reviews from satisfied customers. Assist with general office management tasks to keep daily operations running smoothly.

Qualifications / Experience

Previous office, administrative, or customer service experience required. Comfort with outbound phone calls and inside sales/follow-up work strongly preferred. Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace tools. Strong organizational skills with the ability to prioritize and multitask effectively. Excellent communication, phone etiquette, and customer service skills. Experience in home improvement, construction, or sales support is a big plus.

Qualifications / Experience

Add a couple of lines that match the real role: Previous office, administrative, or customer service experience required. Comfort with outbound phone calls and inside sales/follow-up work strongly preferred. Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace tools. Strong organizational skills with the ability to prioritize and multitask effectively. Excellent communication, phone etiquette, and customer service skills. Experience in home improvement, construction, or sales support is a big plus.

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person