Front Desk Associate

Front Desk Associe Department of the Navy Commander, Navy Installions Command

CNRSE NAVAL AIR STATION PENSACOLA N932

Summary This position is loced Unaccompanied Housing NAS Pensacola. The purpose of this position is to perform front desk duties for the Housing Program. Learn more about this agency Summary This position is loced Unaccompanied Housing NAS Pensacola. The purpose of this position is to perform front desk duties for the Housing Program. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/06/2026 to 05/20/2026 Salary $16.80

• $17.50 per hour Pay scale & grade NF 2 Locion 1 vacancy in the following locion: Unaccompanied Housing Pensacola, FL Remote job No Telework eligible No Travel Required Occasional travel
• You may be expected to travel for this position.

Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) 0303 Miscellaneous Clerk And Assistant Supervisory stus No Security clearance Other Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determinion process Suitability/Fitness Financial disclosure No Bargaining unit stus No Announcement number

PEN 26-12951886

Control number 868076300 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Please see the "Who May Apply" section under the Qualificions section. Duties Help Ensures security of all residents is maintained all times. Ensures resident's privacy is maintained all times. Must possess a welcoming manner and a positive titude; demonstre effective communicion skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; and provide informion regarding on-base facilities for service members. Provide assistance handling customer complaints, involving management as necessary. Professionally answer phones, transfer calls to approprie individuals, and reply to guest questions. Provide quality customer service throughout the check-in and check-out process, presenting a ne, clean and professional appearance all times. Verify eligibility and assign residents per applicable minimum adequacy standards and guidance found in the Unaccompanied Operions Manual (CNIC

M-11103-2

).Assign residents to ensure "best and highest use" of UH inventory. Appendix "C" of

CNIC M-1103.2

provides summary of unit type capacity. Ensure check-in and check-out transactions are accurely recorded in Enterprise Military Housing (eMH). Associes are responsible for the accuracy of their da input. Safeguard residents' personally identifiable informion. Prepare eMH reports as required (e.g. daily vacant beds report for building managers). Cree new and replacement key cards per local policy and guidance. Provide new residents with linen sets (i.e. bed in the bag) and a copy of the Installion's "Welcome Aboard Handbook."Facilite the new resident oriention brief, if designed by the UH Manager, using appendix "F" of

CNIC M-1103.2.

Receive and collect resident trouble calls and requests, if designed as the point of contact, and coordine with the approprie UH staff to prepare work requests or other approprie responses. Report any resident complaint or concern to the front desk supervisor. If the issue is an emergency or has anything to do with a personal assault, immediely follow local emergency procedures. Enforce UH guest and or policies and ensure the building resident, UH staff member, or responsible RA escort non-residents all times. Post results of all inspections, as directed by supervisor, in Enterprise Military Housing (eMH) property management system. Responsible for inventory of all keys/keycards and any other supplies maintained the front desk. Maintain a ne and orderly front desk and lobby area. Perform other reled duties as assigned. Requirements Help Conditions of employment Must meet Federal Employment suitability requirements and successful completion of background investigion. Background investigions are conducted using fingerprint identificion and completion of background inquiry forms. Must successfully pass the E-verify employment verificion check. Any discrepancies must be resolved as a condition of employment. You must go through a Personal Identity Verificion (PIV) process th requires two forms of identificion from the Form I-9. May be required to pass pre-employment examinions. A valid Ste driver's license is required to opere motor vehicles. Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Selective Service Registrion is required for males born after 12/31/1959. Qualificions In order to qualify for this position, your resume must provide sufficient experience and/or educion, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being Your resume is the key means we have for evaluing your skills, knowledge, and abilities, as they rele to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from des. Government positions must include pay plan, series, grade, to and from des and address of the agency/organizion. Specialized experience directly reled to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstre the following: Twelve (12) months of work experience th demonstres knowledge of the basic principles, concepts, standards and regulions of customer service, preferred. Must be skilled in the use of a personal computer and basic Microsoft Office applicions. Must possess basic mh and reading skills. Must be able to communice clearly and effectively both verbally and in writing in English. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. As part of the applicion process, you must complete and submit an occupional questionnaire and your

RESUME MUST SUPPORT AND VALIDATE YOUR

ANSWERS or you may be removed from considerion.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your ring and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO

Payment of Permanent Change of Stion (PCS) is authorized, based on a determinion th a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

Males must be registered or exempt from Selective Service.

https:

//www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probionary period. Selectee is required to participe in the direct deposit pay program. Social Security Card is required. Sisfactorily complete an employment verificion (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires ors to have a REAL ID or passport to access to Government Facilities. This a requirement for employment. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE:

Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility http://www.uscis.gov/mye-verify/self-check . Although a Self-Check is not mandory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Educion Successful completion of two (2) years of study in any field. (Transcripts required) OR An equivalent combinion of educion and/or experience as described above. (Transcripts required) OR One (1) year experience performing clerical, office, or other work duties th indices ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Additional informion The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work th mters Quality of Work Life Balance Some positions have special requirements

• Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access Nional Agency Check investigion (ANACI) is required via the SF 86 security form
• Required to submit a Financial Disclosure Stement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulion, ded 23 March 2006
• Salary is dependent on experience and/or educion
• For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing de. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal considerion regardless of race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. This agency provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodions should email their request to MILL_CNIC_NAF_EEO@navy.mil to ensure proper considerion is given. The decision on granting reasonable accommodion on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolered. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. Your experience is subject to evaluion and verificion against the informion in your resume. The numeric ring you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overste or underste your level of experience and capability. If a determinion is made th you red yourself higher than is supported by your resume, or if your resume lacks sufficient informion, you red accordingly or may be considered ineligible. All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skill, and ability, reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of knowledge, skills, and abilities used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews. Benefits Help Review our benefits Required documents Required Documents Help The following documents may or may not be required. Required documents will show a red asterisk during documention upload.

• Resume
• Include name and contact informion for least three (3) professional references in your resume
• Proof of educion (transcripts/copy of degree/high school diploma), if applicable to position requirements.
• Proof of certificion, if applicable to position requirements.
• If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
• If you are a current federal employee, submit your last three evaluions.

APPLICANTS CLAIMING HIRING PREFERENCE

Please ensure your stus is indiced in your USAJOBS account and ALL required documents to claim preference are submitted the time of resume submission.

WHAT ARE PREFERENCES?

Preferences are advantages in the candide selection process. Individuals can claim the following preferences: 1. Reemployment Priority List (RPL): Qualifying separed employees shall have priority placement in the NAF activity from which they were separed as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separed and it is not a higher grade or employment cegory, provided the position is not being filled by an internal candide. To claim this preference, you

MUST:

• Submit a copy of your BBA Separion Notificion indicing eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the Nional Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of stion (PCS) orders to the installion listed above. MSP is applicable only when applying for NAF positions the NF-03 and below and equivalent craft and trade (CT) positions. To claim this preference, you

MUST:

• Submit sponsor's PCS orders to installion you are applying for; AND
• If you are not indiced as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

3.

Veteran's Preference/Gold Star Veteran's Preference:

Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candides. To claim Veteran's preference, you

MUST:

• Submit a copy of your DD-214 (member 4 copy); AND
• Submit completed SF15 from the Veterans Administrion (VA); AND
• Submit any other supporting documention (disability, official stements, proof of service, etc) To claim Gold Star Veteran's preference, you

MUST:

• Submit completed SF-15 from the Veterans Administrion (VA); AND
• Submit a legible copy of DD-1300; AND
• Submit any other supporting documention (official stements, document of service, court decree, etc).
• Qualifying applicants with preferences are considered in the order listed above.

Then all other qualifying applicants are If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To begin the process, click on the Apply Online button to cree an account or log in to your existing

USA JOBS

account. Applicion process is submitted through your

USA JOBS

account. Resumes/ Applicions received other than by

USA JOBS

destroyed and will not be It is the applicant's responsibility to verify all the informion in their resume and documents; HR will not modify documents submitted by an applicant. All qualificions must be met by the closing de of this announcement and clearly documented in the resume. Qualificions must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from des, and government agency/department. Where a first cut-off de is indiced, a selection may be made from the resumes/applicions received as of the specified first cut-off de. Completed applicions (resume, supporting documention, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing de. If more than one resume is received, only the last resume received reviewed. Please see the "

REQUIRED DOCUMENTS

" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documention or you will not be considered for the position. Failure to submit all the required documention may result in not be considered for the position. The complete applicion package must be submitted by 11:59 PM (EST) on 05/20/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12951886 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus Agency contact informion Micheal Jefferson micheal.b.jefferson.naf@us.navy.mil Address NAS Pensacola 450 Radford Blvd Bldg 4143 Pensacola, FL 32508 US Next steps All applicants notified regarding their stus by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing de. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th communicion is performed via email if you do not read your email, provide an inaccure email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communicion th could affect your considerion for this position. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The following documents may or may not be required. Required documents will show a red asterisk during documention upload.

• Resume
• Include name and contact informion for least three (3) professional references in your resume
• Proof of educion (transcripts/copy of degree/high school diploma), if applicable to position requirements.
• Proof of certificion, if applicable to position requirements.
• If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
• If you are a current federal employee, submit your last three evaluions.

APPLICANTS CLAIMING HIRING PREFERENCE

Please ensure your stus is indiced in your USAJOBS account and ALL required documents to claim preference are submitted the time of resume submission.

WHAT ARE PREFERENCES?

Preferences are advantages in the candide selection process. Individuals can claim the following preferences: 1. Reemployment Priority List (RPL): Qualifying separed employees shall have priority placement in the NAF activity from which they were separed as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separed and it is not a higher grade or employment cegory, provided the position is not being filled by an internal candide. To claim this preference, you

MUST:

• Submit a copy of your BBA Separion Notificion indicing eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the Nional Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of stion (PCS) orders to the installion listed above. MSP is applicable only when applying for NAF positions the NF-03 and below and equivalent craft and trade (CT) positions. To claim this preference, you

MUST:

• Submit sponsor's PCS orders to installion you are applying for; AND
• If you are not indiced as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

3.

Veteran's Preference/Gold Star Veteran's Preference:

Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candides. To claim Veteran's preference, you

MUST:

• Submit a copy of your DD-214 (member 4 copy); AND
• Submit completed SF15 from the Veterans Administrion (VA); AND
• Submit any other supporting documention (disability, official stements, proof of service, etc) To claim Gold Star Veteran's preference, you

MUST:

• Submit completed SF-15 from the Veterans Administrion (VA); AND
• Submit a legible copy of DD-1300; AND
• Submit any other supporting documention (official stements, document of service, court decree, etc).
• Qualifying applicants with preferences are considered in the order listed above.

Then all other qualifying applicants are If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To begin the process, click on the Apply Online button to cree an account or log in to your existing

USA JOBS

account. Applicion process is submitted through your

USA JOBS

account. Resumes/ Applicions received other than by

USA JOBS

destroyed and will not be It is the applicant's responsibility to verify all the informion in their resume and documents; HR will not modify documents submitted by an applicant. All qualificions must be met by the closing de of this announcement and clearly documented in the resume. Qualificions must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from des, and government agency/department. Where a first cut-off de is indiced, a selection may be made from the resumes/applicions received as of the specified first cut-off de. Completed applicions (resume, supporting documention, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing de. If more than one resume is received, only the last resume received reviewed. Please see the "

REQUIRED DOCUMENTS

" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documention or you will not be considered for the position. Failure to submit all the required documention may result in not be considered for the position. The complete applicion package must be submitted by 11:59 PM (EST) on 05/20/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12951886 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus Expand Hide how to apply Agency contact informion Micheal Jefferson micheal.b.jefferson.naf@us.navy.mil Address NAS Pensacola 450 Radford Blvd Bldg 4143 Pensacola, FL 32508 US Next steps All applicants notified regarding their stus by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing de. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th communicion is performed via email if you do not read your email, provide an inaccure email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communicion th could affect your considerion for this position. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/06/2026 to 05/20/2026 Salary $16.80

• $17.50 per hour Pay scale & grade NF 2 Locion 1 vacancy in the following locion: Unaccompanied Housing Pensacola, FL Remote job No Telework eligible No Travel Required Occasional travel
• You may be expected to travel for this position.

Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

PEN 26-12951886

Control number 868076300