Studio Manager

The Dancehouse & Co. is technique-focused dance studio in St. Augustine. We provide elite dance education and an experiene that is organized, professional, and intentional from the moment a family walks in. This is the person who runs the studio. When this role is done well, the inbox is clear, trial students turn into enrolled families, billing is correct to the dollar, the calendar is always right, and families feels taken care of and supported every step of the way. If you need someone standing over your shoulder telling you what to do next, this isn't your role; and we mean that kindly so you don't waste your time. If you're the person who notices what's broken and fixes it before anyone asks, keep reading. Who We're Looking For You can de-escalate an upset parent with genuine empathy and enforce our policies while doing so. Specifically, you: Figure things out on your own. Given a clear system and a goal, you run with it. You ask great questions, then you own the outcome. Communicate with families like a professional and a human. Clear, warm, complete, and fast (written and in person). Parents should feel like they're in good hands every single time. Are relentlessly organized. From calendars to billing to follow-ups, nothing slips, because you build the habit of finishing the task completely. Stay calm and kind under pressure. A trial family walks in, the phone rings, and a parent is heading for a teacher to talk to them during class (all at once), and you handle it without losing your warmth. Take ownership. You treat this studio like it's yours. A problem you noticed is a problem you own until it's solved. What You'll Own You'll be trained on detailed step-by-step systems for all of it (we've documented everything so you won't be guessing), and then you'll run it: Client communication across every channel. Email , text, social, and our parent app. Every inquiry fully resolved, same shift, with the backend handled before you reply. Trial-to-enrollment conversion. Own the lead from first reply through the in-studio trial to a signed-up family. Client retention. Watch for the early warning signs (missed classes, a colder tone, a quieter dancer) and reach out the same day with a real solution. We try to save a family before we accept a goodbye. Billing and tuition in our studio software. Tuition, proration for new students, sibling discounts, private lessons, and account credits are accurate and on time. The calendar. Closures, private lessons, substitutions, and other events always matching exactly what's physically happening in the studio. Daily studio readiness . Opening and closing, cleanliness, supplies, and a lobby that signals "this place is run well" before a classes begins. Protecting teacher time. You're the first point of contact for every family so instructors can focus on dancers. Faculty and event coordination. Substitute coverage, schedule changes, intensives, and special programming run smoothly because you're ahead of them. What the Job Actually Looks Like (So There Are No Surprises) Most of your hours are during class times: afternoons and evenings from approximately 3:00 PM to 9:00 PM. You'll greet dancers by name, enforce dress code warmly at the door, take attendance, keep the lobby reset between classes, and ensure pick-up is smooth. In the quieter windows, you'll respond to all inquires, post billing, update the calendar, prep trial student materials, and follow up with families. Some days are calm and systems-driven. Some days a trial family, an upset parent, and a billing question all land in the same ten minutes. It's hands-on, it's people-heavy, and it's detail-heavy. Done well, it's also genuinely rewarding: you're the reason families feel safe sending their child here every day. What Success Looks Like in Your First 90 Days First 30 days: You know our systems inside and out, you're running the inbox and daily operations independently, and you've confident onboarding trials students. By 60 days: Billing is clean and on time without oversight, the calendar is fully yours, and you're catching retention warning signs and acting on them the same day. By 90 days: You're running the studio, flagging only the things that truly need leadership (refunds over a set threshold, policy exceptions, anything legal or safety-related), and families are noticing how organized and cared-for they feel. What You Need to Bring 2+ years in a role where you owned operations, client service, billing, or office/studio management (ideally somewhere you ran things with limited supervision). Excellent written and verbal communication. We'll ask for a writing sample in the process. Strong comfort with software and systems (scheduling, billing, or CRM tools). You learn new platforms quickly. Genuine warmth with people (kids and parents alike) paired with the backbone to hold a standard kindly. Reliability and discretion. Families trust us with their kids and their payment information; you take that seriously. Available afternoons and evenings, on-site in St. Augustine. Nice to Have Experience in a dance, gymnastics, music, gyms, or youth-activity studio. Familiarity with Jackrabbit, GoHighLevel, or similar tools. A background that involved sales or conversion (trials, memberships, enrollment). Compensation & Benefits Base pay: $45,000-$54,000/year, depending on experience. All studio holidays off and fully paid. Roughly 6-7 weeks of paid studio closures per year, following the St. Johns County School District calendar. 5 paid personal/sick days per year, separate from studio closures. Monday-Friday evening schedule. Occasional Saturday morning coverage (only when a substitute is teaching) is paid extra, on top of your salary.

Pay:

$45,000.00 - $54,000.00 per year

Benefits:

Paid time off

Work Location:

In person