Full-time Front Desk Associate

Job Summary Busy private optometry practice is seeking a full-time Front Desk Associate to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth operation at the front desk. This role requires a friendly, upbeat attitude, strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. Duties Greet and check-in patients as they arrive, ensuring a welcoming atmosphere. Manage incoming calls and inquiries, and schedule patients for eye care visits. Correctly enter patient information into the Practice Management system. Manage on-line scheduled appointments and obtain patient insurance information for verification. Complete insurance verification for all patients prior to visit and prepare patient folders for the Doctors. Process orders for contact lenses. Provide excellent customer service by addressing and resolving issues promptly. Assist with administrative duties as needed to support the overall operations of the office. Requirements Previous experience in a reception or administrative position in a medical, optometry or similar office position is preferred. Must be articulate and able to communicate effectively with both patients, doctors and other staff. Proficient in data entry with high attention to detail. Excellent customer service skills, demonstrating a friendly and professional demeanor. HS Diploma or GED required. Associate's degree preferred but not required. Must be reliable and dependable. Office hours are 7:30am-6pm M-TH, 8am-5:30pm on Fridays and 8am-5pm on Saturdays. Must be able to work early shift (7:30am) and late shift (to 6pm) at least 2 days/week and every other Saturday. Hours will vary on a 2-week rotating schedule, which includes every other Saturday (Off Friday on the weeks you work Saturday). Join our team as a Front Desk Agent where you can make a difference in our patient's experiences while developing your professional skills in a supportive environment!

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Application Question(s): Are you able to be at work at 7am at least 2 days/week? Are you able to work until 7pm at least 2 days/week?

Education:

High school or equivalent (Required)

Experience:

Front Office:

2 years (Required)

Work Location:

In person