Clinic Receptionist- Aurelia Reports to: Patient Access Manager

ANTICIPATED SCHEDULE

32 to 40 hours weekly, 8 Hours shifts, 3 shifts/week in Aurelia and 1 shift/week in Holstein, IA

POSITION SUMMARY

The clinic receptionist performs clerical, receptionist and scheduling duties, as well as provides assistance with the staff of CRC with the overall functioning of the clinic. Candidate embodies the Cherokee Regional Medical Center i-CARE standard of integrity, compassion, accountability, resourcefulness and engagement.

ESSENTIAL FUNCTIONS

Welcomes and greets all patients and visitors, in person or over the phone. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. Checks in patients for appointments. Registers new patients, providing them with registration forms and instructions as needed. Verifies and updates existing patient demographics each visit by collecting detailed patient information including personal and insurance information Schedules patient appointments according to guidelines. Assists with the collection of copays and other account payments. Creates and sends patient letters Assists with scanning or filing of documentation in patient charts as needed. Receives, faxes or distributes information to the desired patient or correspondent, including internal departments of the hospital.

Education:

Preferred:

High school graduation or equivalent

Experience:

Preferred:

Experience in a medical office

Knowledge/Skills/Abilities:

Knowledge of office practices. Skill in the operation of office equipment including, but not limited to, phones, fax machines and computers Ability to type and complete data entry in an electronic health record with high attention to detail and minimal errors. Ability to multitask. Ability to problem-solve. Ability to communicate and interact effectively with members of the public providing excellent Customer Service Ability to adapt to flexible work schedules and frequent interruptions Ability to work in any clinic location Ability to work successfully as a member of a team and independently with minimal supervision. Ability to work evenings and Saturdays as needed. Join our team of committed and caring professionals. The over 400 employees of Cherokee Regional provide seamless, quality care to our communities. Enjoy c ompetitive wage and benefits offered include: paid time off, health, dental and vision insurance, life insurance, short term and long term disability, retirement program, tuition assistance, flex spending, EAP, free Fitness Center membership, health and wellness program.