Summary:

Responsible for scheduling of patients for all specialty clinics and serves as contact person between specialty physician offices and Crawford County Memorial Hospital.

Essential Duties and Responsibilities:

Schedules specialty clinic appointments with accurate information specific to each specialty clinic.
Communicates any schedule change requests with Specialty Clinic Manager and helps ensure appropriate departments are notified.
Maintains telephone etiquette and confidentiality in all aspects of patient scheduling.
Interacts with specialty physician offices to make them aware of the numbers, names and addresses of patients for upcoming clinics.
Coordinates distributing new patient paperwork.
Coordinates incoming fax orders with Managers to ensure they do go to appropriate ancillary department.
Demonstrates flexibility and adapts to changes caused by physician delays or schedule changes.
Requests patient information from primary care Providers and files appropriately.
Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business.
Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location.
Requests patient information from primary care Providers and files appropriately.
Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards.
Follows the hospital exposure control plans/bloodborne and airborne pathogens.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
Promotes effective working relations and works effectively as part of a team inter- and intra- departmentally to facilitate the department's ability to meet its goals and objectives.

Non-Essential Duties and Responsibilities:

Perform other duties as assigned.

Professional Requirements:

Complete annual education requirements.
Maintain patient confidentiality at all times.
Report to work on time and as scheduled.
Wear identification while on duty.
Maintain regulatory requirements, including all state, federal and local regulations.
Represent the organization in a positive and professional manner at all times.
Comply with all organizational policies.
Conduct oneself as a professional in accordance with PRIDE values.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services.

Job Requirements:

High school diploma, Required.
Professional phone etiquette and techniques.
Accuracy in data entry to ensure correct billing practices.
Excellent people skills.
Requires judgment to analyze and make decisions.

Organizational/Core Competencies:

Exceed Quality.
Exceed Customer Expectations.
Grow Team Members.
Increase Market Share.
Exceed Budget Expectation.
Strengthen, Build, and Leverage Community Relationships.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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