Front Desk Receptionist

As a front desk receptionist you are the first point of contact for patients and visitors in a healthcare setting, responsible for greeting, directing, and assisting them. This role involves a mix of administrative and customer service tasks, including scheduling appointments, managing patient information, and handling communications. They also play a crucial role in maintaining a welcoming and friendly, organized reception area and ensuring smooth clinic operations.

Key Responsibilities:

Patient Greeting and Assistance:

Welcoming patients and visitors, answering inquiries, and directing them to the appropriate areas or personnel.

Appointment Management:

Scheduling, confirming, and managing patient appointments, optimizing schedules for patients, providers.

Patient Information Management:

Gathering and updating patient demographics, insurance information, ensuring accuracy and confidentiality.

Communication:

Answering phones, managing voicemails and emails, and relaying messages to clinical staff.

Administrative Tasks:

Data entry, scanning documents.

Financial Transactions:

Collecting co-pays, processing payments.

Maintaining Reception Area:

Ensuring the reception area is clean, organized, and welcoming.

HIPAA Compliance:

Adhering to HIPAA regulations and maintaining patient confidentiality.

Insurance Verification:

Verifying insurance coverage and eligibility using various electronic systems.

Required Skills:

Communication Skills:

Excellent verbal and written communication skills for interacting with patients, visitors, and staff.

Customer Service Skills:

Ability to provide friendly, efficient, and empathetic service to patients.

Organizational Skills:

Ability to manage multiple tasks, prioritize effectively, and maintain organized records.

Technical Skills:

Proficiency in using electronic health records (EHR), practice management software, and other relevant office technology.

Problem-Solving Skills:

Ability to address patient concerns, resolve issues, and adapt to changing situations.

Multitasking:

Ability to handle multiple tasks simultaneously, especially in a busy environment.

Teamwork:

Ability to work effectively as part of a team and collaborate with other staff members.

Pay:

$14.00 - $17.00 per hour

Work Location:

In person