Clinic Receptionist

We're Hiring:

Clinic Receptionist (PT) - Join the Clinics Team at Caribou Medical Center (Soda Springs, ID) At Caribou Medical Center, our people are at the heart of everything we do. We're currently seeking a part-time friendly and organized clinic receptionist to join our team. This role is essential in creating a welcoming, efficient, and seamless experience for patients. If you enjoy providing excellent customer service, supporting a healthcare team, and thriving in a fast-paced environment, we want to meet you.

Summary/Objective:

Reception duties include, but are not limited to; registering patients, answering phones, accurate filing of electronic patient demographic and medical information, clear and concise communication both orally and written, and cashier functions. Core Responsibilities Patient Services Provides courteous and thorough registration of all patients. This includes, but is not limited to; courteously greeting patients; collecting and entering essential patient information for the electronic medical record and for insurance billing purposes. Responsible for processing all forms and obtaining signatures as required. Answers phone in a courteous and responsive manner; takes messages, promptly returns calls, processes voice mail, disseminates information to appropriate parties in a timely, courteous and professional manner. Faxes confidential information while following and maintaining HIPAA compliance regulations. Must be able to process multiple faxing projects which include but aren't limited to; patient medication refills, orders, patient referral notes, etc. Accurately schedules initial and follow-up patient appointments in a courteous and professional manner to comply with restrictions of department resources and the needs of the patient. Ensures that all paperwork needed for the patient's visits are available for the nurses and providers. Processes schedule changes as needed and informs involved parties. Copies numerous forms daily as needed for patients, clinic staff and providers. Electronically files patient information in electronic medical record throughout the day. Examples of patient information to be electronically filed include, but are not limited to: lab results, consult, hospital, discharge, home health, progress notes, medication refills, dictations, appointments, etc. Creates new patients accounts and ensures all necessary documents are completed, signed and scanned into EHR. Reviews costs of services provided. Collects co-payments and other monies owed at the time of service. Distributes Sliding Scale Fee Paperwork & compiles necessary information for the processing of the application and turns it into Clinic Manager. Notifies Office Manager or Provider Billing Manager of possible charity care customer, patients with delinquent balances and/or previous bad debt patients in order that 1:1 financial counseling be conducted. Ability to work in a faced passed environment while efficiently multi-tasking is essential. Health Information Management Follows all HIPAA compliance rules and regulations regarding privacy and security information; educates patients on daily basis; informs patients of policies upon check-in. Responsible for security, implementation, reproduction, correspondence, filing systems, storage, rotation, etc., of all records in clinic possession whether in hard copy or computer generated. Processes Accounts Receivable Monies Collects patient payments into the practice management system accurately and provides patient with a receipt of payment. Participates and contributes to clinic's daily business operations Participates in monthly departmental and clinic all staff meetings including quarterly all staff meetings. Opens and locks clinic to ensure employee security and security of patient information on a daily basis.

Work Environment:

This job operates in a clinic setting. This role requires regular walking to various locations around the clinic. This role may come in contact with patients who may have contagious illnesses. There may be risk of exposure to blood and bodily fluids, latex, and odors/chemicals. There is potential exposure to unpredictable behavior from residents, patients and families.

Required:

High School Diploma or GED Preferred:

Six months previous office reception experience Six months experience working in customer service Word processing and medical reception skills Office filing and HIPPA In addition, must be able to multitask; have experience answering multi-line phone system or switchboard; and have experience using computers. Applicants ability may be tested.