Ancillary Service Specialist

Join Our Team as an Ancillary Services Specialist at Caribou Medical Center (Soda Springs, ID) The Ancillary Services Coordinator plays a key role in supporting patient care by coordinating radiology scheduling, prior authorizations, and imaging uploads. This position also assists with pathology documentation and serves as a liaison between clinical staff and external service providers to ensure timely and accurate handling of ancillary services.

Key Responsibilities:

1.

Radiology Scheduling :

Coordinate and schedule diagnostic imaging appointments (e.g., MRI, CT, X-ray) in collaboration with patients, providers, and radiology departments. 2.

Prior Authorization :

Obtain insurance prior authorizations for imaging studies and other ancillary procedures; follow up on pending requests to ensure timely approval. 3.

Imaging Uploads :

Receive and upload MRI and other imaging data into electronic medical record (EMR) systems to ensure accessibility for providers. 4.

Pathology Support :

Assist with tracking and processing pathology reports; ensure accurate filing and follow-up on outstanding results. 5.

Communication & Coordination :

Act as a point of contact between clinical teams, radiology/pathology departments, and insurance companies. Resolve delays or discrepancies promptly. 6.

Documentation & Record-Keeping :

Maintain up-to-date records in the EMR; document all communications and authorizations in accordance with practice standards. 7.

Insurance:

Manage and coordinate insurance claims, verifications, and communications to ensure accurate coverage and timely processing. Additional Duties as

Assigned :

Perform other duties as assigned.

Job Related Behaviors:

1.

Integrity/Pride/Honor:

Exhibits the highest standards of professionalism in dealings with co-workers, employers, visitors, patients and residents both inside and outside of the facility. 2.

Respect/Equality:

Treats others as he/she would like to be treated. 3.

Communication:

Communicates openly and honestly and in a way that is clear and understandable. Uses positive communication and communicate appropriately with all CMC departments. 4.

Compassion:

Creates an environment of safety and trust for patients/residents/employees 5.

Trust:

Demonstrates trust in co-workers. 6.

Professionalism:

Demonstrates honesty and integrity. Always strive to give 100% 7.

Safety:

Creates/Ensures that work environment is safe for patients, residents, employees and visitors. 8.

Fiscal Responsibility:

Is a good steward of CMC resources. 9.

Ambassadorship:

Uses good judgement in behavior, appearance, words and actions. Remembers that employees are on stage at all times. 10.

Quality:

Is proficient, competent and efficient. 11.

Teamwork:

Lends a hand whenever possible to ensure top-notch patient/resident care. 12.

Commitment:

Committed to co-workers, patients, residents and providers.

Work Environment:

This job operates in a hospital setting on-site. This role requires regular walking to various locations around the hospital. This role may come in contact with patients who may have contagious illnesses. There may be risk of exposure to blood and bodily fluids, latex, and odors/chemicals. There is potential exposure to unpredictable behavior from patients and families.

Position Type and Expected Hours of Work:

This is a full-time, non-exempt position. Hours and shifts will primarily be Monday-Friday, 8:00 am - 5:00 pm; 8 hours per day but these may change as needs of the department/hospital change. Must be physically and mentally able to work extended hours when necessary.

Required :

High School Diploma or GED Experience in customer service, strong communication and organizational skills; proficiency in relevant software applications Ability to multitask and prioritize in a fast-paced environment.

Preferred:

CNA Experience with insurance Healthcare prior authorization experience Familiarity with insurance plans, medical terminology, and procedures. 1-2 years of experience in a healthcare setting, preferably in radiology coordination, prior authorization, or medical records. Familiarity with EMR systems (e.g., Cerner) Knowledge of medical terminology, imaging procedures, and insurance processes.