Bilingual Veterinary Receptionist

¿Te gustan los animales y tienes ese don de presencia, tanto por teléfono como en persona, que hace que la gente se sienta cómoda al instante? Buscamos representantes de atención al cliente bilingües (inglés/español) a tiempo completo que puedan desempeñar con igual habilidad y amabilidad las tareas de recepción y atención telefónica. This role goes beyond answering phones or booking appointments — it's about creating connections. At Cobb & Co, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive. What You'll Do Greeting clients and their pets in person with a welcoming, calm demeanor Answering calls confidently and kindly, even when things are a little hectic Scheduling appointments using our cloud-based software (hello, multitaskers) Communicating clearly and professionally in both English and Spanish Handling prescription refills, medical record requests, and messages between clients and the medical team Managing client check-ins, payments, and keeping the lobby flowing smoothly Keeping accurate records that reflect our high standards of care Who you are

Required:

Bilingual in English & Spanish (written + spoken)

Required:

High school diploma or equivalent Veterinary clinic experienced preferred A positive attitude, high energy, and a "let's make it happen" mindset Excellent communication and customer service skills Comfort working with phones, computers, and multitasking in a fast-paced environment The ability to stay calm, kind, and clear—especially under pressure Reliability, attention to detail, and great follow-through A desire to learn, grow, and make every client interaction a good one Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged) A team player who balances compassion and efficiency with ease Able to sit, stand, or wear a headset for extended periods Why You'll Love It Here Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It's built on mutual respect, real teamwork, and a shared desire to keep getting better. Cobb & Co is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing — for our patients, our clients, and our team. If you're ready for the next step in your career, we'd love to meet you — call us or stop by anytime. We are an equal opportunity employer and celebrate diversity of all kinds.

Pay:

From $15.50 per hour Expected hours: 30 - 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid parental leave Paid time off Professional development assistance Uniform allowance Vision insurance Application Question(s): This job is a veterinary front desk/client service role. You will answer phones, schedule appointments, check clients in/out, take payments, clean up messes, and help clients who may be upset about their pet or the cost of care. Why does this specific job interest you, and what would you do if a client was upset because their pet needed care they could not afford?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Veterinary clinic: 1 year (Preferred)

Language:

English (Required) Spanish (Required) Ability to

Commute:

Elgin, IL 60120 (Required)

Work Location:

In person