Front Desk Coordinator

Front Desk Coordinator The Picklr Mount Prospect Company Overview:

The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs. A recent partnership with the Professional Pickleball Association means the best players in the world now train and instruct at The Picklr, and we own Stack Athletics, one of the fastest growing pickleball apparel brands. The Stack Pro team has some of the most recognizable names in the sport and elevates short-court style with a youthful approach. We even have part ownership of a professional MLP team. Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. If you're ready to work hard and play hard, come join our team.

Responsibilities:

• (Please note: Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
• Answer phone calls and messages that come into the club
• Greet and check in members for their reservations
• Assist with always keeping the Club clean and orderly
• Provide members with the best experience possible Qualifications:
• Experience in customer service
• Experience with technology Hourly Rate and shift:
• $15/hour
• 15-30 hours per week, shifts will vary as club is open from 6a to midnight daily Roles and Responsibilities
• Role #1
• Play by Point (Court Reservation Software) ○ Checking in members and guest, collecting/adding payment prior to use of the club and transactions on a weekly basis ○ Assist guest with memberships, and members with event registration and reservations
• Role #2
• Customer service ○ Assist when people enter the club ○ No messages left unread on our member communication platforms ○ Answering/Completing phone calls ○ Accommodating daily questions members/guest may have ○ Make sure things are clean at the beginning and end of each shift ■ Refill toilet paper, hand towels, and soap if needed ■ Empty garbage cans ■ Wipe down bathrooms ■ Pick up debris
• Role #3
• Running Programs ○ Correctly run the programs that occur during your shift ■ Open play
• Make sure previous groups have cleared the courts
• Check people in and process payments
• Answer questions about open play rotation
• Clean up after the event ■ Leagues
• All court assignments will be prepared for you by the club coordinator
• please stick to the sheets
• Put two balls and clipboard with court assignments in each of the used court baskets
• Answer any questions regarding upcoming leagues or the league format
• Collect clipboards and balls from all the used courts after the event
• Role #4
• Membership Sales ○ Promote the club and membership opportunities ○ Know the membership well enough to sell over the phone, in the club, or in public ○ Complete the Member Retention Program during each shift

Job Type:

Part-time Pay:

$15.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person