Front Desk Associate

Join a growing functional medicine center committed to transforming health through cutting-edge wellness therapies. We are seeking a highly organized, compassionate, proactive Front Desk Receptionist to support daily operations, deliver exceptional client care, and confidently convert incoming calls and leads into scheduled appointments. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and has strong customer service and sales skills. Key Responsibilities Answer incoming phone calls professionally and warmly Respond to new patient inquiries Use consultative sales skills to convert incoming calls and leads into booked appointments Follow up with prospective patients and re-engage inactive leads Schedule patients across multiple providers and services Provide calendars to patients scheduling long-term care plans Manage invoicing and process payments accurately Learn the benefits of all services to confidently explain options and answer questions Support clients using wellness therapies (HBOT, Red Light Bed, HOCATT, etc.) Sanitize equipment between sessions and maintain a clean environment Open and close the center following SOPs Ensure billing accuracy File and manage patient documentation Assist clients with lab kits and instructions Perform basic clinical duties such as taking vital signs, preparing patients for therapies, ordering labs, and assisting Registered Nurses under provider guidance Clean and reset patient areas after each therapy session Maintain and organize medical supply inventory, report restocking needs, and put away incoming stock Additional duties as assigned What We're Looking For Minimum 1 year of front desk, medical office, customer service, or reception experience Minimum 1 year of sales experience, inside sales, phone sales, appointment setting, or lead conversion required Comfortable handling incoming calls and guiding prospective patients toward booking services Experience with basic clinical tasks such as taking vital signs and preparing patients for procedures preferred Strong organizational skills with high attention to detail Compassionate, polished, and patient-focused demeanor Ability to multitask and stay calm in a fast-paced environment Self-starter mindset with strong follow-through Flexible availability, including Saturdays What We Offer Supportive, mission-driven team environment Exposure to advanced wellness therapies and protocols Growth opportunities within an expanding functional medicine practice Employee discounts on wellness services

Schedule Fridays:

8:30 AM - 5:30

PM Saturdays:

8:30 AM - 3:30 PM Additional hours as needed Compensation $15.00/hr during training period $16.50/hr after 2 weeks Performance review after 3 months

Job Type:

Part-time, Contract Benefits Employee discount & complimentary therapies

Pay:

$16.00 - $16.50 per hour

Benefits:

Employee discount

Work Location:

In person