Job Summary:

This is a position functioning as a Release of Information (ROI) Clerk and front desk receptionist, performing the ROI functions in response to requests for patient health information. Requests for information will be initially reviewed for validity and then will then respond to each by providing the requested patient information.

Location:

Advocate Lutheran General Hospital Shift :

Monday - Friday, 8a - 4:30p

•Full

COVID-19

vaccination required for candidate consideration

• Key Responsibilities Verify the validity of medical record requests and accompanying paperwork, including subpoenas and court orders. Data entry a high volume of requests each day Assist with phone calls by using the centralized phone system Use hospital or provider systems to locate appropriate patient details. Respond to requests with the corresponding health information. Quality check information prior to release. Works within scope of position and direction; willingly accepts all assignments.

Qualifications Required:

Knowledge of HIPAA Highschool graduate Knowledge of medical terminology Proficient in Microsoft Office Suite (Windows based software) Strong Communication Skills Proficient data entry skills Must be able to use fax, copier, microfilm machine

Preferred:

Prior Release of Information (ROI) or medical office experience Experience in Epic's ROI module Skills and Competencies Display a courteous and professional manner through interaction, appearance, attitude, and with written and oral communication the public Team-oriented with a positive attitude Strong organizational skills Effective time management skills with multi-tasking abilities Ability to work well under pressure Meticulous attention to detail Ability to work efficiently in a fast paced, unpredictable (at times) environment Provide excellent customer service with: demonstrated compassion, ability to assess situations & identify concerns and give timely follow up Ability to protect & maintain the confidentiality of patient's medical records and patient information Handle patient information with discretion and integrity

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Computer skills: 2 years (Required) Customer service: 3 years (Required) Medical terminology: 1 year (Required) Epic's ROI module: 1 year (Required)

Work Location:

In person