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Experienced Veterinary Receptionist (Urgent Care) Full Time, No Overnights
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VetCheck Pet Urgent Care Center
Fishers, IN (In Person)
$42,120 Salary, Full-Time
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Job Description
Urgent Care | No Overnight Shifts | Supportive Team Culture Do you love veterinary medicine but want a career that allows you to have a life outside of work? VetCheck is growing, and we're looking for an experienced Client Service Representative to join our urgent care team full-time. This is an opportunity to work in the fast-paced, rewarding world of urgent care without overnight shifts, while being part of a hospital that genuinely values and supports its team. At VetCheck, we believe exceptional patient care starts with taking care of our people. Our leadership team is committed to creating an environment where employees feel respected, protected, supported, and empowered to grow. Why Experienced Veterinary Professionals Choose VetCheckNo Overnight Shifts No Overnight Shifts Enjoy the excitement of urgent care while maintaining a healthy work-life balance. Leadership That Has Your Back We enforce a strict Zero-Tolerance Policy for abusive client behavior. If a client mistreats our staff, we will terminate that relationship. Your safety, mental health, and well-being matter. Well-Staffed and Team-Oriented We maintain a support staff ratio of 3-4 technicians per doctor to reduce burnout, compassion fatigue, and workplace stress. Our team collaborates, communicates, and genuinely supports one another. Stable, Positive Culture Many of our team members have been with VetCheck since the hospital opened. We take pride in fostering an engaged, positive, and solution-focused workplace. Growth Opportunities As you develop in your role, you'll have opportunities for cross-training and professional growth. We believe in investing in our people and helping them build long-term careers. Gold Standard Medicine We are passionate about educating pet owners and providing the highest standard of patient care. Inclusive Workplace VetCheck is committed to diversity, equity, inclusion, and creating a workplace where everyone feels welcome and valued. About the Role As a Client Service Representative, you'll be the first point of contact for our clients and patients. You'll play a critical role in creating a compassionate experience for pet owners while helping our medical team provide exceptional care. Responsibilities Welcome clients and patients with professionalism, compassion, and empathy Answer incoming phone calls, emails, and appointment requests Gather patient information and assist with urgent care triage Recognize emergencies and promptly alert medical staff Maintain accurate client and patient records Coordinate communication between clients and veterinary staff Explain services, treatment plans, hospital policies, and financial expectations Process payments and third-party financing applications (CareCredit, Scratchpay, Cherry, All Pet) Schedule appointments and assist with follow-up communication Support administrative tasks and inventory needs Maintain a clean, organized, and welcoming client environment Assist teammates and contribute to a positive hospital culture Qualifications Previous veterinary client service experience required Urgent care or emergency veterinary experience strongly preferred Exceptional communication and customer service skills Ability to remain calm and compassionate in emotionally challenging situations Strong attention to detail and organizational skills Experience with veterinary software, scheduling systems, and payment processing platforms Comfortable multitasking in a fast-paced environment Experience with animal handling and restraint techniques preferred Positive attitude and willingness to collaborate with teammates Schedule Expectations This is a full-time position requiring flexibility to work a combination of: Days Evenings Weekends Holidays Schedules are posted several weeks in advance to support planning and work-life balance.