Phone Receptionist

Description:

Are you interested in joining a growing ophthalmology practice? Haik Humble Eye Center is seeking an enthusiastic and professional phone receptionist to join our dedicated and patient-focused group of healthcare professionals.

Job Description:

Promptly answer a high volume of incoming calls in a polite and professional manner Act as a liaison between patients and the clinic Understand and complete patient requests Create new patient accounts and input all relevant information Schedule patient appointments appropriately and correctly Obtain and input demographic and insurance information Ensure calls are positive and patient-focused Operate multi-line phone system and direct/transfer calls to other departments as needed Use medical software system to document messages and direct to appropriate personnel Use sound judgment and handle calls appropriately Make outgoing calls as requested Maintain patient confidentiality at all times Review and analyze reports daily to ensure accuracy Other duties assigned as needed

Requirements:

Excellent verbal and written communication Ability to effectively communicate on the telephone Strong computer skills, including use of medical software Thrive in a fast- paced environment Superb at multi-tasking Attention to detail Strong customer service skills