Job Title:

Front Desk Receptionist

Location:

Corcoran House 40 Walnut Street Clinton, MA 01510

Type:

Part Time

Job Summary:

Responsible for operating telephone/communication center and serving as the information/referral center for all residents, associates, and departments. Provides services and support to associates in a manner that meets or exceeds community expectations in terms of professionalism.

Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.

• Answers incoming telephone calls in a professional, cheerful, and welcoming manner.
  
• Determine purpose of callers, and sources calls to appropriate department or associate and/or voice mail when appropriate.
  
• Retrieves messages from voice mail and forwards to appropriate department or associate.
  
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
  
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  
• Receives, sorts, and routes mail, and maintains and routes publications.
  
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
  
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
  
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
  
• Collects rent checks from residents and family members and provides needed information to Executive Director.
  
• Collects money for meal tickets, etc.
  
• May perform other duties as assigned.

Minimum Qualifications:

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to residents, family members, and other associates of the community.
  
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
  
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier.

Able to work various schedules and shifts as needed.

Physical Demands:

• Physically able to move at least 20 lbs. without assistance.
  
• Physically able to bend, reach, and work in small areas.
  
• Physically able to push and pull office equipment and furnishings.