Hotel Receptionist

About Us:

Yankee Clipper Inn is a historic 26-room Bed and Breakfast, overlooking the Atlantic Ocean in the seaside town of Rockport. We are independently owned, with a small team of staff members. We are looking for an honest, energetic, and dependable individual that wants to be part of a team that genuinely enjoys working together!

Our work environment includes:

On-the-job training Flexible working hours Safe work environment

Job Description:

The Hotel Front Desk Clerk serves as the first point of contact for guests at our establishment, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting guests with check-in and check-out procedures, and addressing any inquiries or concerns. Duties Greet and welcome guests upon arrival with a friendly demeanor. Manage the check-in and check-out process efficiently and accurately. Provide information about hotel services, amenities, and local attractions to enhance guest experience. Handle guest inquiries and resolve issues promptly to ensure satisfaction. Maintain accurate records of room availability and reservations using hotel management software. Process payments and manage cash handling procedures with attention to detail. Uphold high standards of cleanliness and organization throughout the inn. Assist with phone calls, demonstrating excellent phone etiquette and knowledge of the property. Assist with other duties as assigned to include some laundry and light cleaning of reception area. Assist guests with their luggage. We have 3 buildings on property and no elevators. Qualifications Previous experience in a hotel or hospitality environment preferred. Strong customer service skills with a focus on guest relations. Excellent communication skills, both verbal and written. Availability to work weekends Friday-Sunday shifts Strong organizational skills with attention to detail in managing tasks efficiently. Ability to lift 50+ pounds

Schedule:

Afternoon/Evening shift

Weekdays/Weekends Pay:

From $17.00 per hour

Work Location:

In person