Receptionist

Receptionist Senior Helpers - Worcester, MA - 3.7 Worcester, MA Job Details Full-time 1 day ago Qualifications High school diploma or GED Typing Full Job Description About Us Senior Helpers of Worcester is a leading provider of in-home senior care, dedicated to improving the quality of life for our clients and their families. We pride ourselves on delivering compassionate, dependable care while supporting our caregivers and office team in a fast-paced, mission-driven environment. We are currently seeking a Front Desk Receptionist who thrives in a dynamic setting and is passionate about delivering exceptional customer service to seniors, families, and caregivers. Position Overview The Front Desk Receptionist is the first point of contact for our office and plays a vital role in ensuring smooth daily operations. This individual will manage incoming calls, greet visitors, support caregiver and client communication, and assist with administrative and scheduling coordination. This role is ideal for someone who is organized, compassionate, and able to handle multiple priorities with professionalism and urgency. Key Responsibilities Customer Service & Front Desk Operations Greet clients, caregivers, and visitors with a warm and professional demeanor Answer and direct incoming calls promptly and accurately Respond to inquiries from clients, families, and caregivers in a timely manner Take clear and detailed messages and ensure follow-up Care Coordination Support Assist with communication related to caregiver scheduling and call-outs Escalate urgent staffing or client care needs to the appropriate team members Support caregivers with basic questions related to shifts, clock-ins/outs, and client needs Administrative Duties Maintain organized client and caregiver files (physical and digital) Assist with billing-related inquiries and documentation Scan, copy, and prepare documents as needed Provide support to scheduling, HR, and management teams Office Management Keep the reception area and common spaces clean, organized, and welcoming Monitor and restock office supplies Receive, sort, and distribute mail and deliveries Maintain logs of calls, visitors, and office activity Qualifications 2-3 years of receptionist, administrative, or customer service experience (healthcare or home care preferred) Strong communication skills (verbal and written) Ability to multitask and stay organized in a fast-paced environment Calm and professional under pressure, especially in urgent situations Proficient in Microsoft Office (Word, Excel, Outlook); scheduling software experience a plus Typing speed of at least 35 WPM Bilingual (English/Spanish) preferred Strong attention to detail and problem-solving skills Reliable, punctual, and team-oriented High School Diploma or GED required What We Offer Competitive pay based on experience Supportive, team-oriented work environment Opportunity for growth within a rapidly expanding home care organization Meaningful work making a difference in the lives of seniors and families Schedule Full-time / Part-time options available Must be available during standard business hours (with flexibility based on office needs) Why Join Senior Helpers? At Senior Helpers, you're not just answering phones—you're helping coordinate care that allows seniors to remain safe and independent at home. Your role directly impacts the experience of our clients, families, and caregivers every day. How to Apply Apply directly through Indeed or submit your resume to our office. We look forward to welcoming a compassionate and driven professional to our team.