Receptionist (Office Support Assistant II - Represented)

JOB This position announcement will be used to fill a full-time, permanent, safety sensitive Receptionist (Office Support Assistant II

• Represented) position within the Anne Arundel County Detention Facilities with Anne Arundel County Government.

The work hours for this position are Sunday through Thursday, 7:30 a.m. to 4:00 p.m. This is varied and diversified office support work in providing a full range of general office support tasks. Contacts are with county employees at all levels and with the general public to receive and provide information, respond to complaints and to answer questions.

NATURE AND VARIETY OF

WORKAn employee in this class performs a variety of difficult office support tasks in support of the assigned office or program area. This class of work is distinguished from the Office Support Assistant I by the complexity of work and independent judgment required in completing assignments. The supervisor provides general guidance for new or unusual assignments and recurring assignments are performed independently. The employee follows established procedures and reference manuals containing laws, regulations and procedures to successfully accomplish tasks. Employees perform work using a variety of office automation equipment and software applications to produce forms, documents, and correspondence in a variety of formats. Work is performed in an office setting and is sedentary in nature. Work products affect the accuracy and reliability of further processes and services. The work involves meeting deadlines and possessing time sensitive documents. Work includes operation of a computer keyboard and video display terminals. Work performance is reviewed and evaluated by a supervisor.

EXAMPLE OF DUTIES

(

Note:

The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)Formats and types correspondence, reports, tables, contracts, Request for Proposals, regulations, purchase orders, invoices, and other office documents utilizing a variety of computer systems and software applications.

Reviews, codes, enters, and updates data in manual and/or automated systems in order to maintain current records and initiates corrective actions, as necessary, to assure accuracy and completeness.

Schedules appointments for staff and coordinates calendar commitments for meeting rooms.

Maintains, monitors, and contributes to the modification of filing systems and/or document control procedures.

Tabulates and prepares numerical data, tables, and reports from information found in other sources.

Collects data from existing records and types budget documents, numerical data, financial projections, and income and expenditure reports.

Receives visitors, answers telephones, and supplies information to the general public and other county employees, making referrals as appropriate.

Receives and distributes/routes invoices, bills, requisitions, payment requests, applications, claims, orders, forms and bids for processing.

Receives, reviews, and distributes incoming mail and other materials.

Proofreads documents for accuracy, completeness and adherence to procedural requirements.

Receives and records cash and/or checks and issues receipts.

KNOWLEDGE, SKILLS, AND

ABILITIESConsiderable knowledge of modern office practices, procedures, and equipment.

Considerable knowledge of business English, spelling, and arithmetic.

Considerable knowledge of departmental rules, regulations, procedures, and functions.

Ability to establish and maintain effective working relationships with other employees and the public.

Ability to process office forms, claims, bills, requests and applications.

Ability to prepare statements and notices, computing applicable charges on the basis of records and regulations.

Ability to meet time sensitive deadlines and handle confidential records.

SUPPLEMENTAL INFORMATION

Preference will be given to applicants who possess the following:

• Three (3) or more years of receptionist work experience to include strong customer service skills including telephone and face to face interactions with the public
• Three (3) or more years of experience answering busy phone lines, transferring calls, taking messages and providing information to callers
• Ability to operate a computer and experience beyond the beginner level in Microsoft Word and Excel and google apps such as docs and sheets
• Ability to work Sunday through Thursday, 7:30 a.m. to 4:00 p.m.
• Experience working within a Correctional Facility
• Experience working in a government office or agency