Car Quest Finance Center is seeking a motivated, organized, and energetic Bilingual Office Assistant / Receptionist to join our growing automotive dealership team. We are looking for someone who can handle daily office responsibilities while actively supporting our sales department and Business Development Center (BDC). This is more than a traditional receptionist position! The ideal candidate will be comfortable communicating with customers, making follow-up calls, assisting our sales team, and helping create opportunities to sell vehicles. We want a dependable team player who takes initiative, stays productive, and is willing to assist wherever needed to keep our dealership running efficiently. Key Responsibilities Office Administration & Reception Greet and welcome customers professionally when they arrive at the dealership. Answer incoming phone calls and direct customers to the appropriate department. Assist with daily office duties, paperwork, filing, data entry, and general administrative tasks. Maintain an organized and professional front office environment. Support management and sales staff with daily dealership operations. Assist with customer documentation and vehicle sales paperwork as needed. Customer Service & BDC Support Make outbound calls to previous customers, existing leads, and potential buyers. Follow up with customers who previously visited, inquired about vehicles, or expressed interest in financing. Assist the BDC team with incoming leads, phone calls, text messages, and appointment scheduling. Reconnect with previous customers to generate repeat business and referrals. Confirm appointments and encourage customers to visit the dealership. Maintain accurate customer records, conversation notes, and follow-up activities in our CRM system. Communicate important customer updates to the assigned salesperson. Help maintain consistent communication with customers throughout the buying process. Automotive Sales Assistance Assist customers who visit the dealership when sales representatives are busy or unavailable. Help customers browse inventory and provide basic vehicle information. Show vehicles to interested customers and help coordinate test drives in accordance with dealership procedures. Identify customer needs and connect buyers with suitable vehicles. Support sales representatives throughout the vehicle purchasing process. Help follow up on pending deals and assist with moving customers toward a purchase. Identify opportunities to generate additional vehicle sales. Work closely with the sales team to improve customer satisfaction and dealership performance. Qualifications Fluent in English and Spanish (Required). Strong communication and customer service skills. Professional, friendly, and confident personality. Excellent organizational and multitasking abilities. Comfortable making outbound calls and speaking with customers. Basic computer skills and willingness to learn dealership software and CRM systems. Ability to work independently and as part of a team. Positive attitude, strong work ethic, and willingness to take initiative. Previous receptionist, office administration, customer service, BDC, or automotive dealership experience is preferred but not required. Automotive sales experience is a plus. What We're Looking For We are looking for someone who is not afraid to pick up the phone, communicate with customers, and take initiative. The ideal candidate understands that every customer interaction is an opportunity to provide excellent service, build relationships, and potentially generate a vehicle sale. You should be comfortable balancing office responsibilities with customer follow-ups, assisting the BDC department, and supporting the sales team whenever necessary. What We Offer Full-time employment opportunity. Professional and team-oriented work environment. Opportunity to learn the automotive industry. Hands-on experience in customer service, dealership operations, and vehicle sales. Opportunities for professional growth and additional responsibilities. Potential performance-based incentives based on the compensation structure offered. How to Apply If you are bilingual, organized, motivated, and enjoy working with people, we encourage you to apply! Join Car Quest Finance Center and become an important part of our office, customer service, and automotive sales team!

Pay:

$3,000.00 - $5,300.00 per month

Benefits:

Paid time off Parental leave

Work Location:

In person