Day Spa Front Desk / Reception / Customer Service - Part Time

About Brōwe Brōwe Skin + Brow Bar is a modern specialty day spa located in the heart of Downtown Auburn Hills. We specialize in natural brow enhancement and relaxing, results-driven facial experiences, delivering personalized care that helps clients feel confident, refreshed, and cared for. From the moment a guest walks through our doors, every detail is designed to create an exceptional experience.

Learn More:

www.broweskinandbrow.com Our team is known for being welcoming, knowledgeable, and trusted experts. As a small business, every team member contributes directly to the success of our spa and the experience of our clients. We value reliability, professionalism, authenticity, and a commitment to continuous growth and excellence. We are seeking a warm, professional, and dependable individual to join our Client Experience Team. As a Client Experience Specialist, you are often the first and last impression of our spa. This role is essential to creating a welcoming and seamless experience for every guest who visits. The ideal candidate is organized, detail-oriented, and proactive, with a desire to support the daily operations of the spa and contribute to an exceptional experience for both clients and team members.

Required Qualifications:

Excellent communication skills Comfortable answering the phones and communicating professionally with clients Previous customer service experiences ideal; preferably experience in an appointment based business Basic computer proficiency and comfortable learning new software systems Professional appearance and positive attitude Dependable transportation and reliable attendance

Responsibilities Include:

Greeting and welcoming clients upon arrival Managing incoming phone calls, texts, and emails in a timely and professional manner Assisting with appointment scheduling and client inquiries Maintaining accurate client records and supporting daily administrative tasks Ensuring forms, waivers, and client records remain current Developing a working knowledge of spa services, products, promotions, and policies Assisting with retail sales and inventory management Confirming upcoming appointments and managing appointment gaps Maintaining the cleanliness, organization, and presentation of the spa, including laundry, treatment room turnover support, restrooms, floors, and common areas Supporting the team with various operational tasks to ensure a smooth and efficient client experience

PLEASE NOTE

This is not a stationary desk position. Link to

Application:

​​https://forms.gle/AUV25Zhhqf3YSEbS7 We provide paid training, ongoing education, supportive work environment, and generous employee discounts on products and services.

Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person