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Front Desk Receptionist
Job
InSight Optics
Calumet Township, MI (In Person)
Full-Time
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Job Description
Front Desk Receptionist -
InSight Optics Job Title:
Front Desk Receptionist Location:
Calumet, MI Job Type:
Full-Time Are you friendly, motivated, and passionate about delivering outstanding service? Join our growing team at a fast-paced optometry office with seven locations, where we are committed to exceptional patient care and fostering a workplace built on a strong foundation of values. We're seeking a full-time Front Desk Associate who is a team player ready to contribute to our positive reputation. Optical experience is a plus but not required—we're excited to train the right candidate! Our practice is built on a strong foundation of values that guide how we work, interact, and serve. As part of our team, you'll be expected to embody these core principles, which are integral to maintaining a positive and productive workplace. These values reflect our commitment to excellence, personal growth, and delivering exceptional patient care:- Contribute to our positive reputation: Build trust and loyalty with patients, team members, and the community by providing exceptional service and maintaining a polished, professional appearance that reflects the high standards of our practice.
- Humbly confident: Lead with confidence and a willingness to learn and grow.
- Pursue excellence: Strive to exceed expectations in all aspects of your role.
- Exude professional maturity: Demonstrate accountability, poise, and integrity in all interactions.
Responsibilities:
- Welcome patients with a warm smile and provide outstanding service.
- Verify insurance benefits and co-pays accurately.
- Answer phone calls professionally and address patient inquiries.
- Schedule appointments efficiently to ensure smooth patient flow.
- Process payments for services and products.
- Perform general office duties, including faxing, scanning, and copying.
- Check in patients upon arrival and facilitate their transition to technicians and opticians.
- Coordinate patient referrals to specialists as needed.
- Work collaboratively with team members to maintain seamless operations.
- Assist in additional tasks and projects as assigned by management.
Qualifications:
- Previous experience in a customer service or administrative role (preferred).
- Strong communication and interpersonal skills.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite, email, and scheduling systems).
- Ability to multitask and work efficiently in a fast-paced environment.
- Exceptional attention to detail and organizational skills.
- Friendly demeanor and commitment to providing outstanding patient care.
- Willingness to learn and adapt to new processes.
- Prior experience in an optometry or healthcare setting is a plus but not required.
What We Offer:
- Competitive salary and benefits package.
- Weekly payroll
- Profit Sharing Potential
- Opportunities for professional development and growth.
- A supportive and collaborative team environment.
- Discounts on eyewear and eye care services.