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Front desk
Job
Hilton Home2 Suites
Frankenmuth, MI (In Person)
$32,240 Salary, Full-Time
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Job Description
Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival and check them in/out efficiently and courteously. Manage phone calls, providing information and support to customers as needed. Maintain an organized front desk area, ensuring all files and documentation are up-to-date. Handle guest inquiries and resolve issues promptly, ensuring a high level of customer satisfaction. Assist with calendar management for appointments and meetings as required. Perform proofreading of documents to ensure accuracy before distribution. Collaborate with other departments to ensure seamless guest experiences. Uphold office protocols and maintain confidentiality of guest information. Skills Proven experience in a front desk or customer service role is preferred. Strong organizational skills with the ability to manage files effectively. Proficient computer literacy, including familiarity with office software and booking systems. Excellent customer service skills, demonstrating a friendly and helpful demeanor. Strong phone etiquette to communicate effectively with guests over the phone. Ability to provide exceptional customer support while managing multiple tasks simultaneously. Join our team as a Front Desk Agent where your skills will contribute to creating memorable experiences for our guests!