Front Desk Associate Mettle Ops Madison Heights, MI Job Details Full-time 14 hours ago Qualifications Organizing events Meeting minutes Office supply management Physical security Visitor query response Accounting systems Computer operation Correspondence management Physical security log maintenance Operator switchboards Office activity coordination Microsoft Access Microsoft Outlook Business travel arrangements Phone communication Financial reporting Computer literacy Spreadsheets Copy machines Greeting customers Word embeddings Direct client contact Filing Meeting transcription Employee relationship building Mail distribution Scanning Research Accurate transaction records management Phone call screening Full Job Description Purpose Provide first point of contact for external visitors. The position requires exceptional organizational skills, attention to detail, ability to maintain confidentiality, and flexibility to transition between various responsibilities throughout the workday.

Tasks Reception:

Serve as the first point of contact for the office, creating a positive and professional impression Answer telephones and direct calls to appropriate individuals Greet visitors, sign them in, and notify staff of their arrival Maintain visitor log and issue visitor badges according to security protocols Monitor office entrance and maintain security awareness Handle incoming and outgoing mail and deliveries Maintain a clean, organized, and professional reception area for four buildings

Hospitality:

Arrange and set up food/beverages for team meetings and events Assist with conference room scheduling, preparation, and clean up Manage MO touring events, giving tours if necessary

General Administrative Support:

Order and dispense office supplies, tracking inventory levels Draft correspondence and respond to routine inquiries Schedule appointments and meetings for staff Scan copies of correspondence or other printed material Operate office equipment and arrange for repairs when equipment malfunctions Maintain supply inventory and handle ordering Reconcile office supply credit card transactions Locate and attach appropriate files to incoming correspondence requiring replies Complete forms in accordance with company procedures Run errands as needed Work Context Body Positioning Spend Time Making Repetitive Motions Spend Time Sitting Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls Communication Contact With Others Electronic Mail Face-to-Face Discussions Letters and Memos Telephone Environmental Conditions Sounds, Noise Levels Are Distracting or Uncomfortable Impact of Decisions Frequency of Decision Making Impact of Decisions on Co-workers or Company Results Routine versus Challenging Work Importance of Being Exact or Accurate Importance of Repeating Same Tasks Structured versus Unstructured Work Pace and Scheduling Time Pressure Work Setting Indoors, Environmentally Controlled Physical Proximity Activities Interacting With Computers Use accounting or bookkeeping software Use computers to enter, access or retrieve data Use desktop publishing software Use spreadsheet software Use word processing or desktop publishing software Getting Information Assist with business or managerial research Performing Administrative Activities Fill out business or government forms Maintain administrative services procedures manual Maintain appointment calendar Maintain inventory of office forms Maintain records, reports, or files Prepare billing statements Type letters or correspondence Process invoices Route multi-line telephone calls Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Organizing, Planning, and Prioritizing Work Documenting/Recording Information Document provision of administrative services Enter time sheet information Maintain telephone logs Perform typing or data entry Take meeting notes Take messages Transcribe spoken or written information Processing Information Compile data for financial reports Compile itinerary of planned meetings or activities Performing for or Working Directly with the Public Greet customers, guests, visitors, or passengers Communicating with Persons Outside Organization Answer calls using switchboard Write business correspondence Updating and Using Relevant Knowledge Use oral or written communication techniques Scheduling Work and Activities Schedule meetings or appointments Schedule or contract meeting facilities Monitor Processes, Materials, or Surroundings Monitor office supplies and equipment Tools and Technology Tools Calculators Desktop computers Photocopiers Scanners Multi-line phone systems Technology Accounting software (Intuit QuickBooks) Database user interface and query software (Microsoft Access, Salesforce) Electronic mail software (Microsoft Outlook) Graphics or photo imaging software (Adobe Photoshop, Canva) Microsoft Office Suite (Word, Excel, PowerPoint) Video conferencing platforms