Receptionist/Resource Navigator

Receptionist/Resource Navigator Centro Multicultural La Familia Pontiac, MI Job Details Full-time $39,520 - $45,760 a year 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Flexible schedule Life insurance Retirement plan Qualifications Spanish Multilingual English High school diploma or GED Organizational skills Full Job Description Company Overview Centro Multicultural La Familia, Inc. is a dedicated nonprofit organization committed to providing culturally competent support services that enhance the well-being of families. Our multilingual and multicultural team offers holistic assistance across mental health, substance abuse, domestic violence, and early childhood education programs to improve community quality of life. Job Overview We are seeking an energetic and detail-oriented Receptionist/Resource Navigator to serve as the friendly first point of contact for visitors and callers. This vital role involves managing front desk operations, providing exceptional customer service, and guiding clients to appropriate resources. The ideal candidate will be highly organized, bilingual (English and Spanish), and proficient with office technology to support our mission-driven organization. Education and Experience 1. A high school diploma or equivalent is required. A Bachelor's degree is preferred. 2. Has at least three years of experience working in customer service. 3. Has experience in using data management systems, Word, Excel and Powerpoint. 4. Possess a valid motor vehicle operator's license. 5. Be bilingual, read, write and speak Spanish fluently. 6. Be proactive, punctual and reliable. 7. Adhere to upmost levels of confidentiality and ethical behavior. Essential functions include the following but are not limited to:

• All other duties as assigned by the supervisor within the scope of this position that contributes to the advancement of CMLF as a premier provider of services for people with emotional/mental health/support needs.
• Answer all incoming program calls and handle caller's inquiries whenever possible redirecting calls as appropriate within a culturally affirming perspective.
• Check clients and visitors in, and ensures that they get transferred to appropriate staff/program.
• Supervises volunteers assigned to the reception area to assist.
• Greet, assist and/or direct clients and visitors in a friendly and assertive manner helping them feel welcomed and included.
• Provide secretarial support to supervisors and other program staff as needed within a spirit of collaboration .
• Ability to use Microsoft Office including Word, Excel and PowerPoint.
• Sort mail and distribute to staff's mailboxes.
• Make sure that reception area is always tidy and sanitized frequently.
• Assist with data entry of resources in the community, especially those related to Victims of Crime and mental health concerns.
• Ability to learn about community resources available for clients and listening to community's needs in order for them to access resources needed.
• Performs some HR functions such as preparing New Hire packet and sits down with new staff to go over benefits, direct deposit forms, IRS forms, zoom phone usage, email address, etc.
• Gets trained in the CHAMPS system by the State and submits services provided for billing and insurance claims from a perspective of Si Se Puede .

Other Duties All other duties as assigned by the agency CEO or designee within the scope of this position that contributes to the advancement of CMLF as a premier provider of services for people with health/social/emotional/safety needs. Performs duties and responsibilities in accordance with applicable safety and health policies and procedures and organization's values. Job duties may vary based on discipline and population served.

Centro's Cultural Values :

Culturally Affirming, Diversity, Equity and Inclusion, Community at the Center, Collaborative, Si se Puede (We Can) Attitude.

Pay:

$39,520.00 - $45,760.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person