Front Desk Receptionist

Front Desk Receptionist Romulus, MI Job Details Part-time | Full-time $14 - $17 an hour 1 hour ago Qualifications Record keeping Financial transaction processing Phone communication Greeting customers Organizational skills Computer skills Communication skills Entry level Customer complaint resolution Client interaction via phone calls Hotel management Full Job Description •

SERIOUS APPLICANTS ONLY

• Job Overview We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet and welcome guests upon arrival, ensuring a positive first impression. Manage check-in and check-out processes, including handling reservations and payments. Provide information about hotel amenities, services, and local attractions to enhance guest experiences. Address guest inquiries and resolve any issues or complaints promptly and professionally. Maintain accurate records of guest information and transactions using hotel management software. Assist with night duties as required, ensuring all financial transactions are accurately processed. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. Handle phone calls efficiently using phone systems, directing inquiries to appropriate departments as needed. Skills Strong background in guest services with a focus on hospitality excellence. Experience in hotel management or hospitality management is preferred. Proficient in using front desk software and phone systems for efficient operations. Ability to perform night tasks when necessary. Communication with diverse guests population Excellent customer service skills with a friendly demeanor and problem-solving abilities. Attention to detail and strong organizational skills to manage multiple tasks effectively.

Job Types:

Full-time, Part-time Pay:

$14.00 - $17.00 per hour Ability to

Commute:

Romulus, MI 48174 (Required) Ability to

Relocate:

Romulus, MI 48174: Relocate before starting work (Required)

Work Location:

In person