Receptionist/Administrative Assistant

Somerset Collection

DEPARTMENT

Management Office TITLE:

Receptionist/Administrative Assistant

REPORTS TO

Marketing Director, Officer Manager

JOB OVERVIEW

Somerset Collection is an upscale, luxury, super-regional shopping mall, located in Metro Detroit, in Troy Michigan with more than 180 specialty stores. Our commitment to quality and excellence has made us one of the top shopping destinations in the country. The Receptionist/Administrative Assistant is often the guests first impression of the Somerset Collection; therefore, candidates must be able to provide an initial point of contact that is professional, friendly, and helpful. You will assume a wide range of administrative and clerical responsibilities, all of which require a high level of organizational skills, effective communication, multitasking and problem solving are keys to this position.

DUTIES AND RESPONSIBILITIES

(Including, but not limited to) 1. Answer, screen and transfer incoming phone calls. 2. Greet and assist guests in the lobby in a professional and timely manner. 3. Provide assistance to co-workers, management, merchants, vendors and all outside contacts. 4. Inform management of building maintenance issues, problems, security issues and deadlines. 5. High level of interpersonal skills, poise, tact and diplomacy to handle sensitive and confidential situations. 6. Manage incoming Fed Ex and UPS packages and prepare outgoing packages as needed. 7. Direct inter- company communications. 8. Distribute incoming faxes, copy, scan, shred and laminate upon request. 9. Responsible for ordering all office and kitchen supplies. 10. General upkeep of office, including copy/workroom, kitchen, conference room and supply storage area. 11. Place service calls on miscellaneous office equipment. 12. Excellent written and verbal communication skills including composing and proofing materials. 13. Computer and typing skills, experience with Work, Excel, Outlook and other commonly used applications. 14. Detail orientated, self-motivated and meticulous organizational skills. 15. Document storage and retrieval, both paper and electronic. 16. Organize emergency tenant list, daily schedules and misc. daily reports. 17. Additional duties as assigned.

PHYSICAL REQUIREMENTS

1. Must be able to speak and understand English and understand directions and answer customer's questions. 2. Must be able to sit for prolonged periods of time, up to 80% of shift. 3. Must be able to lift 20 pounds, without assistance. 4. Must be able to bend over and reach as necessary. 5. Must be able to walk up at a minimum four flights of stairs.

EXPERIENCE PREFERRED BUT NOT REQUIRED 1.

Minimum of 1-year customer service experience. 2. Prior administrative experience in a fast-paced environment a plus. 3. Multiple phone line system. 4. High School diploma or

GED Pay:

$20.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person