Guest Services

About the Company International Residence Hall is the nation's most experienced operator of employee housing for BridgeUSA J-1 Work Travel students. Serving participants from over 30 countries, IRH provides a comfortable, safe, and welcoming home-away-from-home. Our facilities support a positive and fun environment that fosters cultural exchange, friendships, and meaningful memories.

About This Job:

As a Front Desk Host , you are the face of our company, making the first impression for all visitors and callers. You play a crucial role in ensuring a welcoming, efficient, and professional environment. This position supports daily operations by handling front desk duties, providing exceptional customer service, and maintaining office organization.

Job Duties and Responsibilities:

Greets and welcomes guests in a professional and friendly manner. Answers , screens , and forwards incoming phone calls, providing information and taking messages. Manages the reception area, ensuring it is clean, organized, and presentable. Schedules appointments and maintains calendars for meeting rooms. Performs data entry and maintains accurate records. Handles incoming and outgoing mail and deliveries. Provides administrative support, including photocopying, scanning, and faxing. Assists with problem-solving and resolves routine issues. Maintains office supplies and places orders when necessary. Supports other departments with administrative tasks as needed.

Required Qualifications:

Education:

High school diploma or equivalent.

Experience:

Minimum of 1 year of experience in a customer service or receptionist role.

Knowledge/Skills:

Excellent communication skills , both verbal and written. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong customer service orientation. Exceptional phone etiquette . Ability to multitask and prioritize tasks effectively. Solid problem-solving skills. Experience with scheduling and calendar management. Accurate data entry skills.

Preferred Qualifications:

Associate's degree in a related field. Previous experience in a similar industry.

Physical Requirements/Work Conditions:

Ability to sit for extended periods. Ability to operate standard office equipment. Work is performed in a standard office environment.