Hotel Front Desk Receptionist

Candlewood Suites St. Charles is seeking a friendly, professional, and reliable Front Desk Agent to join our team at our extended stay hotel. This role is the first point of contact for guests and plays a key role in delivering a positive guest experience from check-in to check-out. We are looking for someone who is detail-oriented, calm under pressure, and committed to providing excellent customer service while maintaining accuracy in all front desk operations.

Compensation:

$16.50 hourly to start

Responsibilities:

Greet guests warmly and professionally during check-in and check-out Process reservations, modifications, and cancellations accurately Assist with laundry duties as needed, including washing, drying, folding, and organizing linens Handle guest payments, deposits, and incidental charges with accuracy and accountability Ensure all billing and folio details are correct and clearly explained to guests Respond to guest requests, concerns, and complaints in a professional and timely manner Provide information about hotel services, amenities, and the local area Handle phone calls, emails, and internal communications efficiently Maintain accurate records in the property management system Coordinate with housekeeping and maintenance to ensure rooms are ready and guest issues are addressed Follow all brand standards and front desk procedures consistently Adhere to IHG brand standards in all aspects of guest service, operations, and compliance

Qualifications:

Previous front desk, customer service, or hospitality experience preferred Strong communication and interpersonal skills High attention to detail, especially with billing and data entry Ability to multitask and remain organized in a fast-paced environment Basic computer and property management system skills preferred Must be reliable, punctual, and able to work any shift, including mornings, evenings, overnight, weekends, and holidays, with no schedule restrictions Strong problem-solving skills and professional demeanor Why Join Us? Supportive and team-oriented work environment Opportunity to grow within the hotel Stable extended stay property with consistent business Employee discounts and benefits are available Respectful, no-drama workplace culture focused on accountability and teamwork About Company The Candlewood Suites St. Charles has recently been acquired by ARK Hospitality to manage this property. ARK Hospitality is an up-and-coming hotel management company that is looking for strong, driven candidates to grow the company with. There is a lot of growth potential with our company as we continue to grow. If you are looking for career growth opportunities, ARK Hospitality will invest in YOU!