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Veterinary Receptionist
Job
Escatawpa Animal Clinic
Moss Point, MS (In Person)
$24,960 Salary, Full-Time
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Job Description
Job description: Receptionist Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, over the counter sales, computer operation, financial transactions, and front office and reception area maintenance. Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties. Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. Client Relations A receptionist has influence with our client's other positions do not. A receptionist is the FIRST impression a current or potential client sees or hears, and that comes with certain obligations. At all times, a receptionist must maintain a warm, yet professional appearance and demeanor. A receptionist needs to understand all the clinic's protocols and able to answer questions a client may have. A receptionist must be efficient and effective, able to multi-task, and provide a liaison between client, vet tech, and veterinarian. Client satisfaction allows our clients to set the standard for all aspects of their care. Whatever a client needs, we provide to the best of our abilities, and the ability to anticipate needs is paramount. Receptionists are required to be up front always to greet clients immediately. They also should be okay standing with standing and helping clients with patients to get on the scale and into the room. Administrative Duties A receptionist is responsible for all file maintenance. File maintenance requires basic typing skills, a fundamental knowledge of the alphabet, thoroughness and neatness. Receptionists are also in charge of scheduling appointments and surgical procedures. Essential duties and responsibilities Provide top-notch customer service Maintain a professional appearance (clothes and attitude) Being attentive to client and pet needs Identify and work compassionately with clients in various emotional states Work patiently with distressed, frustrated or disgruntled clients Answer and triage phone calls from clients Schedule appointments and schedule procedures Check-in clients Monitor client flow from check-in to discharge Monitor schedule and flow Understand vaccinations, basic lab tests, common diseases, and pet behavior Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, exam rooms, kitchen and kennels if needed Process payment transactions Maintain proper documentation in the electronic medical record Relay appropriate information to/from clients to doctors and/or management Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program - Impromed. If you are applying, you must be 18 yrs of age or older!