Receptionist

Receptionist New York Nail Bar - 5.0 Durham, NC Job Details Full-time From $14 an hour 6 hours ago Benefits Employee discount Qualifications English Full Job Description Receptionist / Guest Experience Coordinator

NEW YORK NAIL BAR - DURHAM

We are looking for a friendly, professional, organized, and detail-oriented receptionist to join our luxury nail salon team. The receptionist is the first impression of the salon and plays an important role in creating a welcoming, high-end guest experience. Position Overview The Receptionist / Guest Experience Coordinator will manage front desk operations, greet clients, assist with appointments, process payments, support salon flow, and help maintain a clean and professional environment. This role requires strong communication, multitasking, professionalism, and the ability to stay calm during busy hours. Responsibilities Guest Experience Welcome guests warmly and professionally Check clients in and out using salon booking/POS system Offer beverages and ensure guests feel comfortable Maintain a positive, luxury customer service experience Answer phone calls, texts, and online booking inquiries promptly Handle guest concerns professionally and notify management when needed Appointment & Front Desk Management Schedule and confirm appointments accurately Manage walk-ins and waitlists efficiently Coordinate technician rotation fairly and accurately Communicate service timing and pricing clearly to clients Help maintain smooth salon flow during busy periods Payments & Daily Operations Process payments, tips, gift cards, and memberships correctly Balance cash drawer and receipts at end of shift Assist with retail recommendations and product sales Keep front desk clean, organized, and stocked Monitor salon cleanliness and presentation throughout the day Team Support Communicate effectively with technicians and management Help restock supplies when needed Support opening and closing procedures Maintain professionalism with coworkers and guests at all times Qualifications Previous receptionist, customer service, or salon/spa experience preferred Strong communication and multitasking skills Friendly, polished, and professional appearance Comfortable using computers, iPads, booking systems, and POS systems Ability to work in a fast-paced environment Strong attention to detail and organization Reliable, punctual, and team-oriented English fluency required; Vietnamese speaking is a plus Important Expectations No excessive phone use during work hours Must remain attentive at the front desk Must maintain professionalism on social media and in the workplace Must arrive on time and ready for shift Must treat all guests and team members respectfully Luxury hospitality mindset is required Benefits Competitive pay Employee discounts Growth opportunities within the company Beautiful modern work environment About Us

NEW YORK NAIL BAR - DURHAM

is a modern luxury nail salon focused on elevated customer experience, cleanliness, artistry, and hospitality. We are building a professional, positive, and team-oriented environment for both clients and staff. To apply, please send: Resume Availability Previous work experience Optional social media or customer service references

Job Type:

Full-time Pay:

From $14.00 per hour

Work Location:

In person