Emergency Veterinary Receptionist - Daytime

Emergency Veterinary Receptionist -

Daytime Department:

Receptionists Employment Type:

Full Time Location:

Hickory, North Carolina Reporting To:

Melinda Kilby Description Specialty Services | Not an Entry-Level Role Carolina Animal Specialty & Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty Services team in Hickory, NC. This is a high-impact, client-facing role designed for professionals who excel in veterinary reception, client engagement, and service excellence within fast-paced medical environments. Our Veterinary Receptionists/CSRs are essential to the patient experience—guiding clients from initial contact through discharge and follow-up with accuracy, empathy, and professionalism. As a 24-hour specialty and emergency hospital , CASE provides Internal Medicine, Surgery, and Emergency & Critical Care services. This role requires individuals who are confident in advanced client communication, scheduling complexity, and multi-department coordination . 🔍 What You'll Do Deliver an elevated veterinary receptionist / client service experience from first interaction through completion of care Manage high-volume phone lines and front desk operations with efficiency and professionalism Schedule and coordinate specialty appointments with strong attention to detail Serve as a liaison between clients, specialists, and clinical teams Provide clear, compassionate communication regarding services, expectations, and timelines Maintain accurate and thorough client and patient records Navigate sensitive or emotional situations with confidence and professionalism Support client retention and satisfaction through exceptional service 🎯 What We're Looking For This is not an entry-level Veterinary Receptionist role . We are seeking professionals who are already confident in their abilities and can contribute immediately.

Required:

2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional (veterinary, specialty, ER, or human healthcare) Proven ability to manage high-volume client interactions Excellent verbal, written, and interpersonal communication skills Strong multitasking and organizational abilities Ability to maintain professionalism in fast-paced, high-stress environments

Preferred:

Experience in veterinary specialty or emergency medicine Familiarity with advanced scheduling systems and EMR platforms Demonstrated success in client engagement, retention, or service excellence roles 🚫

Important:

Experience Required This role is intended for experienced Veterinary Receptionists / CSRs only .

Candidates must be comfortable:

Managing complex scheduling and workflows Handling demanding client interactions independently Delivering a high-level, concierge-style client experience 🌱 Career Growth Opportunities We are committed to developing our team. High-performing Veterinary Receptionists/CSRs may advance into: Specialty service coordination Lead CSR or supervisory roles Hospital operations and leadership pathways 🕒 Schedule Monday-Friday - first shift, opportunity to support daytime operations Rotating holiday support - equitable and shared amongst support staff 💰 Compensation & Benefits Competitive pay: Starting at $16/hr, negotiable based on experience Medical, dental, and vision insurance 401(k) with employer match Paid Time Off + Holiday Pay Employee pet care discounts Life insurance options Health & Wellness resources through Calm Health Legal service offerings available with RocketLawyer. ❤️ Why CASE? Work alongside a highly skilled specialty and emergency team Be part of a fast-paced, collaborative, and growth-focused environment Build a long-term career in advanced veterinary medicine 📩 Apply Today If you are an experienced Veterinary Receptionist / CSR ready to grow in specialty medicine, we encourage you to apply.