Emergency Veterinary Receptionist - Evening

Description Specialty Services | Not an Entry-Level Role Carolina Animal Specialty & Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty Services team in Hickory, NC. This is a high-impact, client-facing role designed for professionals who excel in veterinary reception, client engagement, and service excellence within fast-paced medical environments. Our Veterinary Receptionists/CSRs are essential to the patient experience—guiding clients from initial contact through discharge and follow-up with accuracy, empathy, and professionalism. As a 24-hour specialty and emergency hospital , CASE provides Internal Medicine, Surgery, and Emergency & Critical Care services. This role requires individuals who are confident in advanced client communication, scheduling complexity, and multi-department coordination . What You'll Do Serve as the front-line Veterinary Receptionist / CSR for emergency and critical care clients Manage high-volume calls and in-person interactions with urgency and empathy Guide clients through emergency intake, wait times, and care expectations Communicate clearly and compassionately during stressful or emotional situations Coordinate closely with medical teams to ensure accurate and timely communication Resolve client concerns and provide support throughout the visit Maintain detailed, real-time medical and client records Support client satisfaction and retention in a critical care environment What We're Looking For This is not an entry-level Veterinary Receptionist role. Candidates must demonstrate advanced communication skills and the ability to perform under pressure.

Required:

2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional Experience in high-volume or emergency environments Exceptional communication skills with a focus on empathy and clarity Strong multitasking and problem-solving abilities Ability to remain calm and professional in high-stress situations

Highly Preferred:

Direct experience in veterinary emergency or specialty hospitals Confidence handling difficult conversations and urgent scenarios

Important:

Experience Required This role requires individuals who: Are confident in emergency client interactions Can prioritize effectively in rapidly changing situations Require minimal supervision in high-pressure environments Career Growth Opportunities Emergency or specialty team leadership roles Advanced hospital operations opportunities Career pathways within specialty veterinary medicine Schedule Evening/second shift (typically ending around midnight) Rotating schedule with 3-4 shifts per week (alternating weekly) Schedule will vary and does not follow a consistent set pattern of days Rotating weekends and holidays Holiday rotation ensures fairness year-to-year Compensation & Benefits Competitive pay: Starting at $16/hr, negotiable based on experience Medical, dental, and vision insurance 401(k) with employer match Paid Time Off + Holiday Pay Employee pet care discounts Life insurance options Health & Wellness resources through Calm Health Legal service offerings available with RocketLawyer. ❤️ Why CASE? Work alongside a highly skilled specialty and emergency team Be part of a fast-paced, collaborative, and growth-focused environment Build a long-term career in advanced veterinary medicine Apply Today If you are an experienced Veterinary Receptionist / CSR ready to grow in specialty medicine, we encourage you to apply. About Carolina Animal Specialty and Emergency Hospital Carolina Animal Specialty and Emergency Hospital is a multi-specialty practice with specialists in internal medicine, surgery, behavior, rehabilitation and 24-hour emergency and critical care housed in a beautiful newly built 12,000-square-foot hospital in Hickory, NC. We have a spacious hospital with a fully staffed ICU with DVM and highly skilled 24 hr support team to manage a high volume patient case load with 12 exam rooms. In hospital we have comprehensive in house laboratory equipment that includes chemistry, cbc, epoc, blood gas, sedivue, fecal imagyst, telecytometry, ability to have consultation and recommendation from boarded radiologist and clinical pathologist for best in the moment patient care, oxygen therapy (multiple snyder icu cages and high flow). We have the ability to provide superior specialty care with computed tomography, fluoroscopy, digital radiology, color-flow doppler ultrasound, endoscopy, minimally invasive surgical equipment, and comprehensive surgical instrumentation. We are able to provide radioactive iodine therapy for cats with hyperthyroidism and have a fully equipped rehabilitation suite with k- laser, e-stim, oasis underwater treadmill as well as exercise treadmill for assisting patients with pre and post op recovery. We have a team of highly skilled board-certified specialists, emergency clinicians, veterinary technicians, and support staff that believe in compassionate care, always being prepared, supportive, excellence and quality in everything we do for our patients and encourage individuals who embrace a fast-paced atmosphere with honesty, positive attitude and transparency. Hear more about working with us from the team at Carolina Animal Specialty and Emergency Hospital! Equal Opportunity Employer Policy Carolina Animal Specialty and Emergency is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.