Client Experience Communicator/Processor

Client Experience Communicator/Processor The Client Experience Communicator/Processor role is responsible for providing exceptional guest services, assisting with closing administrative tasks, and the ability to maintain a clean and welcoming environment for guests. Attention to detail and ability to manage complex transactions are instrumental in facilitating successful real estate closings.

KEY RESPONSIBILITIES

Greet visitors, answering incoming phone calls and providing a positive first impression of the office. Efficiently manage the front desk to ensure a well-organized and welcoming reception area. Keep staff informed of any calendar changes. Preform basic admin tasks, including filing, data entry, record keeping etc. Manage office supplies and maintain inventory. Act as a liaison between internal staff and external visitors. Relay messages and info accurately and promptly. Organize and prepare closing documents utilizing QR codes after signing, ensure all necessary documents are in order and uploaded to software efficiently and accurately. Thoroughly review all closing documents to ensure accuracy and compliance with legal requirements. Keep clients informed about the progress of the closing process and address any questions or concerns they may have and relay issues to the appropriate party. Handle the financial aspects of the closing, including disbursement of table funds, collecting payments, and confirming documents are accurately recorded and mailed out.

Core Duties:

Send contract to be opened or open order Collect and enter from info. sheets Send out buyer representation agreement/engagement letter HOA order and/or confirmation Request Lien Waivers if applicable Order Binders Process Lender Title Request Send title work to Lenders Schedule closings in CalendarWiz Manage builder inbox (Save title requests, title binder, builder docs-survey to attorney review) Manage assigned team tasks in Qualia team queue Identify and escalate issues

General Responsibilities:

Participate in maintaining a tidy and organized office environment. Provide general hospitality (e.g., greeting clients, preparing closing rooms). Assist with general administrative tasks as needed to support team operations. Answer incoming calls and direct them appropriately. Perform other duties as assigned by management to meet organizational needs.

REQUIREMENTS

Education:

High school diploma or equivalent required. Additional coursework or certification in real estate or paralegal studies is a plus. Outstanding, proactive communicator and relationship builder Demonstrate exceptional organization, attention to detail, accuracy, and follow-through Exhibit proficient computer skills and a willingness to learn industry software Consistently Display GC's Core Values of One Team, Relationship Focused, Extreme Ownership, WOW Factor, Proactive, and Adaptability Maintain GC's standard of service scores Excellent, friendly, and proactive communication with referral sources and clients