General Summary:

The receptionist maintains the telecommunications system and building security. He/she answers and transfers incoming calls, greets and assists visitors, and accepts deliveries. The receptionist also provides other support services for the staff and works collaboratively with the team to ensure smooth and consistent operational functions. The role will be in-person five days per week from 8:00 am - 5:00 pm.

Responsibilities:

Answer incoming calls immediately, answer questions or transfer callers to the appropriate staff. Maintain security by following established procedures, using cameras, alarm buttons, and information provided by staff. Greet and direct visitors as appropriate; monitor logbook and provide visitor badges. Issue key cards as needed and ensure daily return. Receive deliveries and notify appropriate staff. Maintain clean and organized reception desk and lobby area. Note visitor information provided by staff on front desk calendar and meeting needs when requested. Coordinate meeting room preparation with Operations Associate when needed. Reserve conference rooms as requested. Provide callers with verbal verification of licensee data available on our public website and password resets. Manage the efax, voicemail, and email inboxes - send faxes for staff and distribute incoming faxes appropriately. Assist with monthly Board Hearings & Board Meetings preparation and clean-up. Open & distribute incoming mail when requested. All other tasks requested by Office Manager. Learn how to use all office equipment (copiers, postage machine, etc.)

Requirements:

Professional appearance and phone etiquette Excellent verbal and written communication skills Extraordinary customer service (listening, professionalism) Effective interpersonal skills with staff at any level Organized, detail oriented, resourceful, multitasker, handles pressure well Works well both independently and as team member in the Operations Support Section and Department. Education and/or

Experience:

High school diploma required Proficient with Microsoft Office, Outlook, and Internet Minimum 3 - 5 years of direct receptionist experience required Experience with multi-line phone system Bilingual abilities are a plus

Work Location:

In person