Receptionist/Office Assistant

About Us:

Integrated Behavioral Health Services (IBHS) is a leading provider of mental health services dedicated to enhancing the well-being of our community. We are committed to continuous improvement, innovation, and delivering high-quality care to those we serve.

Values:

Advocacy :

means being supportive of each other and clients. We cheer each other and clients on, even if we do not agree with decisions made. We defend each other through honesty, even if it puts us in a danger zone.

Inclusion:

means that we do not say no, we negotiate. We ensure, whether its staff or clients, that both parties leave the conversation feeling heard.

Perseverance:

for us means in the face of problems we utilize our team for endurance and stamina, we actively pursue solutions because we are determined to ensure people feel included.

Unity:

is probably the value that brings all other values together. We expect our staff to be interconnected and indivisible. We do not stand for gossip, passive aggressive behavior, or individualism. With integrity, our staff will take the hard route and problem solve as a team, we seek to find solutions and believe everyone is good.

Compassion :

is the value of actively pursuing and doing good. We expect kindness and taking a soft approach. This does not mean we do not challenge each other and our staff, but hard, solid approaches are such an easy route to take. It takes a compassionate person to negotiate.

Obsessions:

• Hospitality
• Communications
• Referrals
• Inventory

Filing Measurables:

• Provide excellent and personable customer service to guests that visit IBHS facilities.
• Exemplify IBHS values and philosophy through communications.
• Maintain confidentiality at all times.
• Maintain an appropriate and professional physical appearance.
• Complete all initial and annual training including CPR and First Aid, Onboarding, EdApp and ongoing training.
• Answer the main IBHS phone line with hospitality.
• Check and send messages to individuals as needed.
• Check faxes daily and send them to the appropriate person(s).
• Check referral email and give referrals to appropriate person(s).
• Add referrals to IBHS Master List(s).
• Schedule assessments including Initial Diagnostic Interviews and Reassessments if needed.
• Ensure referrals are complete and request additional information as needed.
• Check for valid release of information before releasing confidential information via phone, email, fax and in person requests.
• Attend and participate in All Staff meetings.
• Complete meeting minutes in All Staff meetings and other meetings as requested.
• Complete audits on inventory.
• Check, sort and disperse mail to appropriate programs and person(s).
• Organize and notify programs of incoming deliveries/packages.
• Submit transportation receipts for gas to the Finance Department.
• Upload current consumer collateral information as received by outside sources to KIPU.
• Document and notify the Chief Quality Assurance Officer of any complaints.
• File attendance sheets and agency minutes.
• Respond to referral sources and/or give a list of alternative providers upon request.
• Complete OIG reports monthly, quarterly, and as needed.
• Help complete

DHHS APS/CPS

background checks and file in personnel files.

Roles and Responsibilities:

• Responsible for providing exemplary customer service to all individuals making contact with IBHS facilities.
• Ensure business functions are carried out through managing communication systems.
• Ensure all referrals are complete and responded to in a timely manner.
• Provide support to the Executive Leadership Team.
• Assist in maintaining compliance related to Medicaid guidelines.
• Ensure all incoming mail/packages are disbursed properly and timely.
• Maintain a clean and tidy reception/waiting area for guests.

Qualifications and Education Requirements:

• Must have a GED or High School Diploma.
• Must have experience in customer service.
• Must have knowledge of First Aid and CPR certification.
• Demonstrate strong written and oral communication skills.
• Illustrate proficiency in computer skills, especially using Word, Excel and customized databases.
• Ability to work in and adapt to the culture of a multi-cultural, community-based organization.
• Commitment to maintain confidentiality.
• Understanding of the Agency's mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances.
• Employment contingent upon successful completion background checks.
• Good interpersonal skills, ability to relate well with persons from a variety socioeconomic and cultural groups.
• Ability to lift supplies up to 25 lbs.

to waist height.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Work Location:

In person