Receptionist

We are looking for a welcoming and organized Receptionist to support daily front desk operations for an eye care practice. This Long-term Contract position is ideal for someone who enjoys creating a positive patient experience, handling a fast-moving workflow, and keeping administrative details accurate throughout the day. The person in this role will serve as an important first point of contact for patients while helping the office stay efficient and attentive to detail.

Responsibilities:

• Welcome patients upon arrival, guide them through the check-in process, and ensure appointment information is entered correctly into office records.
• Manage incoming calls on a multi-line phone system, respond to routine inquiries, and direct messages to the appropriate team members.
• Support insurance-related administrative work by assisting with eye care claim processing and verifying patient information as needed.
• Prepare the front desk for daily operations by opening the office, organizing materials, and maintaining a well-organized reception area.
• Balance multiple priorities throughout the day, including patient interactions, phone coverage, scheduling support, and data entry tasks.
• Work closely with the Front Desk Supervisor and office staff to keep communication clear and maintain smooth patient flow.
• Maintain accurate documentation and carefully review details to help reduce errors in patient records and front office paperwork.