Feline Adoption Counselor

Monmouth County SPCA Feline Adoptions Counselor Department:

Adoptions Reports to:

Feline Adoptions Manager Type:

Part-Time Hourly Starting at $16

Shift:

11:30-5:30 on Saturdays and Sundays & 11:30-7:30 on Fridays. Option for additional shifts.

Summary:

The Adoption Counselor is responsible for working with potential adopters to help them find the right cat for their family. Additionally, they will assist with answering phones and socializing the available cats for adoption.

Duties/Responsibilities:

Assist the Adoption Manager in the day-to-day operations of the adoption center as well as providing help to other departments, when needed:

• Work with adopters to understand their needs and desires for the new feline companion
• Facilitate meet and greets with adopters and potential candidates for adoption
• Socialize the cats during down time
• Monitor the adoption floor to answer questions and guide adopters
• Assist adopters having issues with their recently adopted cat via phone and/or email
• Record detailed and informative notes about an adoption conversation on the adoption survey
• Record detailed and informative notes about a phone/email conversation with an adopter in shelter database
• Report any medical or behavior concerns witnessed with a cat to the appropriate staff managers
• Maintain a clean and uncluttered adoption center area to promote a professional atmosphere
• Clean cat areas when needed (cleaning cat cages, sweeping floor, scooping litter boxes etc.)
• Assist Animal Care with cleaning/feeding cats when needed
• Answer phone calls and check voicemail when needed

Qualification/Requirements:

• Ability to have an open conversation with potential adopters to help them find the right match for themselves and family
• Superior customer service skills
• Ability to handle difficult interactions with clients with excellent customer service
• Ability to maintain detailed and informative notes
• Computer literate
• Demonstrated ability to collaborate with coworkers to create a friendly working environment
• Knowledge of Feline Behavior
• Experience handling Felines
• Ability to lift up to 30 pounds and stand for several hours at a time when needed

Working Conditions:

Work is performed within various areas of facility including, but not limited to, the adoption center, the feline adoption area, vet tech room and back holding rooms. All personnel must wear non-slip laced shoes to maintain safety on various surfaces throughout the facility and surrounding areas.

Job Type:

Part-time Pay:

$16.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person