Key Responsibilities Customer Service:

Engage with clients, community members, and staff both in person and over the phone in a professional, courteous, and compassionate manner.

Scheduling & Documentation:

Schedule and confirm appointments, check clients in and out, and accurately enter and update client information and contacts in the electronic health record (EHR).

Billing & Payment Collection:

Process client payments at time of service, including cash, checks, and credit cards. Reconcile daily payments and maintain accurate financial records in accordance with agency procedures. Communicate with clients regarding account balances, co-pays, and billing questions, coordinating with the billing department as needed.

Coordination & Communication:

Direct inquiries appropriately and facilitate communication between clients, clinicians, prescribers, and external professionals.

Administrative Support:

Greet and direct vendors (including those delivering subpoenas or records requests). Assist with general office duties as assigned.

Resource Knowledge:

Develop familiarity with agency programs and community resources to effectively direct calls and inquiries. Qualifications High School Diploma required; Associate Degree or related certification preferred. Minimum 1 year of experience in a fast-paced front office, medical, or behavioral health setting. Proficiency with Microsoft Office and comfort using electronic health record systems. Strong organizational skills and the ability to multitask effectively. Balanced and patient temperament, with a professional demeanor. Bilingual (English/Spanish) strongly preferred. Hours

M-W 12PM-8PM

; Thu & Fri 9AM-5PM Jewish Family Service of Atlantic & Cape May Counties (JFS) is a multi-service agency. With more than 150 employees, our team is committed to helping people realize their fullest potential and achieve personal goals. Jewish Family Service of Atlantic & Cape May Counties is committed to diversity in the workplace, reinforcing inclusion reflective of the multicultural communities we are committed to serving. The agency is dedicated to advancement and upward mobility for our staff members. We encourage applicants of all backgrounds to join our team, enriching our workforce and community.

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

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